Clinician Support Representative
ABOUT FREED:
Doctors are overworked, burnt out, and are quitting in masses.
At Freed, we combine clinician love with the latest AI tech and intense execution to create products that make clinicians happier.
Our first product is an AI scribe that automates medical documentation.
Since May of 2023, we have:
Acquired 26,000 paying and loving clinicians
Generated 70,000 patient notes daily and over 3 million monthly
With the backing of Sequoia Capital and other world-class VC’s, we are rapidly expanding our product offering. Patient-facing assistants, patient insights, EHR integrations, and other products are being built and used by thousands of clinicians every day.
We are looking for entrepreneurs. Fast, ambitious, and smart individuals who want to take care of the people who care for our health. Expect intense, clinician-focused, and interesting co-workers who want to win.
With an office in San Francisco, we embrace a hybrid schedule that brings out the best in teamwork and innovation. Our teams come together in person three days a week to collaborate, connect, and have a little fun along the way.
About the Role:
We’re looking for an empathetic, product-savvy Clinician Support Representative to help clinicians not just use Freed — but succeed with it. This role blends frontline support with strategic impact: you’ll manage day-to-day clinician interactions while owning independent, high-impact projects that shape how Freed serves its users.
As part of the Product team, you’ll collaborate closely with Product Managers, Engineers, and Designers — representing the voice of the clinician and ensuring their feedback directly informs our product roadmap. You’ll also use tools like Intercom and Freed’s internal AI Agent to deliver fast, thoughtful support across chat, email, and video screen-sharing calls.
How You’ll Have Impact:
Support clinicians across chat, email, and live video — helping them understand and succeed with Freed’s AI tools.
Identify and own projects that improve clinician experience and product education at scale.
Represent the voice of the customer within the product org, surfacing insights that influence roadmap and design decisions.
Leverage Freed’s AI Agent to enhance efficiency and maintain a high-quality, human experience.
Create and refine help content, FAQs, and in-product education resources.
What You’ll Bring:
Experience in customer support, customer success, or technical support at a high-growth SaaS or AI startup.
Excellent written and verbal communication skills.
Strong product intuition and the confidence to propose and drive improvements independently.
Experience with Intercom or similar CRM/support tools.
Comfort working with AI-powered tools and workflows.
Ability to multitask and thrive in a fast-paced, evolving environment — including speaking directly with senior leadership in a flat organization.
Nice to Haves:
Experience supporting clinicians.
Familiarity with healthcare software or EHR systems.
What We’ll Bring:
Competitive salary and equity in a high-growth company
Opportunity to make an immediate impact
Medical, dental, and vision coverage
Unlimited paid time off
Company-sponsored annual retreats
401(k) plan to support your long-term financial goals
Commuter stipend for our San Francisco based employees
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Lead and scale Freed’s clinician support team to deliver empathetic, efficient support and drive product improvements through direct clinician insights in a fast-growing AI health startup.
Be the welcoming face of a busy chiropractic clinic—supporting patients from check-in to check-out while learning clinical skills and helping the team run smoothly.
Be the welcoming, service-oriented face of a growing chiropractic clinic—supporting patients, managing daily operations, and developing clinical skills as a Patient Experience Coordinator in Overland Park.
Serve as the friendly, organized face of a busy chiropractic clinic, delivering excellent patient support, scheduling, and basic clinical assistance while growing into greater responsibilities.
Northwestern Medicine is hiring a part-time Patient Access Specialist to handle patient registration, insurance verification, scheduling, and provide exceptional customer service in a fast-paced clinical environment.
Serve as the welcoming face of a growing chiropractic clinic in Evergreen Park, delivering excellent patient service, scheduling, and support while receiving paid training in clinical and therapeutic techniques.
Lead the post-sale organization as Vice President of Customer Experience to scale onboarding, support, success, and services for a growing SaaS ERP platform.
Truliant Credit Union is hiring a Contact Center Representative I to provide exceptional, member-focused service across phone, chat, text, and email channels while supporting product promotion and account resolution.
Provide warm, efficient front-desk and concierge support at St. Luke's Lehigh Primary Care, ensuring smooth patient flow and positive experiences.
Support patients from check-in to check-out as a Patient Experience Coordinator at TVG-Medulla's Glen Allen clinic while gaining clinical skills and career growth opportunities.
Support patient care and clinic operations at TVG-Medulla’s Hyde Park location as a Patient Experience Coordinator — greet patients, manage scheduling, and grow into clinical and leadership roles through paid training.
Support Florida Medicaid members remotely as a Contact Center Representative for Humana, providing high-volume inbound/outbound assistance and advocacy for member healthcare needs.
Customer Care Representative sought to provide technical payment-processing support and exceptional customer service across phone, chat, and email in a 24/7 remote support environment.
SECU seeks a customer-focused Associate Member Services Officer in Siler City to provide front-line member service, perform routine branch transactions, and begin training in lending and collections.
Bring the joy back to medicine
4 jobs
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
