Help Desk Technician

Come join a growing team! FOODMatch is searching for a Help Desk Technician to join our IT team.

FOODMatch is a producer and importer of Mediterranean specialty foods with a focus on olives, antipasti, and ingredients. Founded in 1996, FOODMatch is a producer and importer of Mediterranean specialty foods with a distinct expertise in traditionally and responsibly crafted olives, antipasti, spreads, sauces, and ingredients. FOODMatch plays an integral role in ensuring the quality of our products. The FOODMatch difference begins in the fields and groves. We are vertically integrated with our partners to ensure that each step along the production chain is completed to meticulous standards: from irrigation and pruning, to harvesting, sorting and stuffing by hand, to expertly curing and preserving, we ensure each ingredient delivers its natural flavor, color, and texture. Simply put, no detail is spared.

Through the hands of our growers we create great tasting, responsibly produced, authentic foods that nurture community and enhance your quality of life.

The ideal candidate is a proactive problem-solver with a strong technical background and excellent communication skills. In this role, you will be the first point of contact for our employees, ensuring timely and effective technical support. This is an excellent opportunity to help guide and grow the technological aspects of a growing successful food business.

Essential Functions

• Provide Tier 1 and Tier 2 support for hardware and software issues via phone, email, and in-person.
• Troubleshoot and resolve Windows 10/11 issues, including OS performance, application crashes, and user profile problems.
• Manage user accounts and groups within Active Directory, including creating, modifying, and disabling accounts and resetting passwords.
• Configure and support networking hardware and software, including diagnosing basic connectivity issues, IP addressing, and VPN setup.
• Provide comprehensive support for Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• Setup, support and maintain Microsoft SharePoint and OneDrive environments, including user access management, file synchronization, and permissions configuration.
• Utilize AI tools and automation to improve help desk efficiency, enhance business processes and suggest areas of improvement.
• Document all support activities and resolutions in our ticketing system.
• Escalate complex issues to senior IT staff when necessary.

Background Requirements

• 3+ years of professional experience in a help desk or IT support role.
• Proven expertise with Windows 10/11 troubleshooting and support.
• Hands-on experience with Active Directory user and group management.
• Experience with SharePoint and OneDrive setup, configuration, maintenance and best practices.
• Solid understanding of networking fundamentals, including TCP/IP, DNS, and DHCP.
• Familiarity with AI tools and automation in IT support and across organization.
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.
• Experience with ticketing systems like Jira Service Management, D365CRM, or ServiceNow.
• Familiarity with remote desktop software (e.g., TeamViewer, Remote Desktop Connection).

Location/Travel Requirements

• This role is on-site 5x/week.

FOODMatch offers a comprehensive benefits package and competitive compensation based on experience. We are an equal opportunity employer and value diversity. All employment decisions are made on the basis of qualifications, merit, and business need.

All your information will be kept confidential according to EEO guidelines.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance