Project Success Manager, Advertising Agency

With the perfect blend of authenticity, originality and purpose, we create extraordinary outcomes like no other.

At FIVE19, we lead the way in transforming senior living marketing by putting people first — our clients, their audiences and our team. By deeply understanding our clients’ needs and ambitions, we create powerful partnerships that drive authentic, original work. The result? Creative that does more than connect — it reshapes perceptions and redefines communities.

Interested? We are seeking an experienced Project Success Manager to join our team.

The Project Success Manager is a liaison between internal departments to coordinate efficient, accurate and timely support for marketing jobs and deliverables. The successful candidate will thrive in a high-energy, fast-paced environment, possess exceptional organizational and communication skills, have a positive and proactive attitude and demonstrate a sincere interest in the clients’ business success.

Essential Responsibilities

The essential functions include, but are not limited to the following:

• Partner with the Account Manager in communicating with internal departments to ensure timely, efficient, and accurate execution of marketing deliverables.
• Coordinate internal and external meetings, including preparing agendas, taking meeting notes, and tracking action items.
• Open jobs, develop and manage project schedules and workflows, ensuring that all tasks move seamlessly through the agency from concept to completion.
• Draft, maintain, and distribute key project documents, including Project Request Forms (PRFs), Job Briefs, timelines, and client updates.
• Create, maintain and monitor call tracking numbers.
• Under the guidance of an Account Manager, communicate proactively with clients about project timelines, content, deliverables, and statuses.
• Use project management software (such as Function Point) to track work progress, facilitate team collaboration, and monitor deadlines.
• Collaborate closely with creative and strategy teams to keep projects aligned with client objectives and schedules.
• Support the Account Manager in monitoring retainer and scope hour balances.
• Support the Account Manager and Art Director in fact checking work before it goes to the client.
• Anticipate potential roadblocks and provide thoughtful, proactive solutions to keep projects moving forward.

• Bachelor's degree in marketing, advertising, business administration or related field
• 4-6 years of experience in project management within an advertising agency, across all mediums
• Senior living experience is a plus
• Proven track record of successfully managing multiple advertising projects simultaneously
• Expert organizational and time management skills
• Excellent communication and interpersonal skills
• Ability to work under pressure and meet tight deadlines
• Proficiency in project management software and tools (Function Point, Basecamp, Asana, Monday, etc.)
• Proficiency in a Mac-based environment, Google Suite and Zoom platforms
• Creative problem-solver who takes initiative and makes sound, timely decisions
• Attention to detail and commitment to quality
• Collaborative, positive and team-oriented mindset

Note: This position is based in Richmond, VA and candidates must be willing to work on-site in our office located in The Fan. Free private lot parking is available.

FIVE19 is committed to ensuring equal employment opportunities for all and investing in our people with a comprehensive and competitive benefits package:

• Medical, dental and vision insurance
• Employee assistance program (EAP)
• PTO and sick leave, in addition to 8 paid Agency holidays
• 401(k) retirement plan, with company contributions
• Profit sharing plan
• Pet Insurance
• Short-term and long-term disability insurance
• Life insurance

FIVE19 fosters a culture of work-life balance, inclusion and diversity.