IT Systems & Operations Manager - Woman / Man / Non Binary

🌀 The Company

Filigran, founded in October 2022, stands out in the cybertech ecosystem for its commitment to revolutionizing cyber threat management with a proactive approach. Its mission is to develop innovative open-source solutions designed to anticipate cyber threats, identify security gaps, and strengthen organizational security posture.

Filigran solutions are now trusted by over 6,000 public and private organizations worldwide.

🎯 The Role

We’re looking for an IT Systems & Operations Manager to join our team and build a seamless, secure, and scalable IT environment across our global workforce. You’ll define best practices for IT management and employee experience while also rolling up your sleeves to ensure smooth day-to-day operations. From laptop procurement and security setup to troubleshooting access issues and managing global inventory, you’ll be the go-to person for keeping our systems secure, efficient, and employee-friendly.

You’ll work closely with People, Finance, and Security teams, ensuring every employee—whether in France, Europe, APAC, or North America—has the right tools, access, and support to be productive from day one.

💼 Your Responsibilities

• Laptop & Equipment Lifecycle Management – Oversee procurement, setup, global shipping, encryption, and secure disposal of devices.

• Access & Identity Management – Manage user accounts, permissions, and security protocols across systems, ensuring compliance with global best practices.

• Security & Compliance – Implement and enforce standards such as full-disk encryption, remote lock/wipe, and device monitoring.

• Troubleshooting & Support – Act as the first line of IT support for employees worldwide, resolving issues related to accounts, devices, and connectivity.

• Inventory, SaaS & Vendor Management – Track and optimize hardware/software inventory, manage SaaS licenses, negotiate with vendors, and streamline procurement processes.

• Endpoint & Device Management – Administer MDM/endpoint management tools to enforce policies, push updates, and manage devices remotely.

• Onboarding & Offboarding Automation – Own IT workflows for new hires and leavers, ensuring smooth setup, access provisioning, deactivation, and secure device return.

• Process & Policy Development – Define IT standards and processes that balance security, scalability, and a frictionless employee experience.

• Business Continuity & Recovery – Support disaster recovery readiness by ensuring IT systems and processes enable employees to recover quickly from lost devices or outages.

• Continuous Improvement – Regularly review tools, systems, and workflows to propose and implement more efficient and effective IT solutions.

• Collaboration – Partner with People Ops and Onboarding to ensure new hires receive fully set-up devices and secure system access on day one.

🤝 Who You’ll Work With

• Reporting to Chief People Officer

• Collaborating with employees globally, and with People, Finance and Security teams

🧬 Profile We’re Looking For

• 5+ years of experience in IT management, systems administration, or similar roles with both strategic and operational scope.

• Proven ability to design and implement IT processes in a scale-up company across global, and distributed teams.

• Strong expertise in device lifecycle management, access/identity management, and security best practices (e.g., encryption, remote lock/wipe, SSO, MFA).

• Comfortable managing hardware procurement and vendor relationships across multiple regions (EU, NA, APAC).

• Experience with cloud-based productivity suites (Microsoft 365 preferred), endpoint management tools, and ticketing systems.

• Comfortable working in a remote, async-first environment with colleagues across time zones.

• High level of autonomy, ownership, and problem-solving with a focus on employee experience.

• Experience with compliance frameworks (ISO, SOC2, GDPR) and/or background in scaling IT operations in a growing global company.

• Experience with automations to streamline IT processes.

• Bonus: familiarity with cybersecurity principles and practices (not a core security role but able to collaborate effectively with security stakeholders)

🌱 Why Join Filigran? More than just a job.

We’re a fast-growing, global, and fully remote company on a mission to empower defense teams to be proactive — through open-source solutions that uncover threats and drive action.

• ⭐ What we believe

  We believe we do work that matters — uniting defenders into a global community to make security more open, resilient & collaborative.

• 💻 How we work

  That belief fuels how we work — with focus, clarity and high standards. Always with care and respect, never with ego.

• 🧭 What guides us

  That focus and care is grounded in our CORE values: Cohesion, Openness, Responsibility, and Equity — the compass that guides our decisions, collaborations, and growth, even when no one’s watching.

💰 Compensation & Benefits

• Competitive pay + equity — everyone shares in our success

• Remote-first, flexible, and balanced — work that fits your life

• Your setup, your choice — pick the gear that works for you

🌍 Equal Employment Opportunity

We enable cybersecurity through inclusion — from code to culture.

At Filigran, we are proud to be an equal opportunity employer. We believe diversity of our people make our products and our team stronger. We welcome talent of every background, identity, and lived experience — regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, or veteran status.

What matters here is what you bring — not what you look like, where you’re from, or how you identify.

🚀 Ready to Join Us?

Apply now and help us build the future of the cybersecurity ecosystem — together.