UX Research Senior Manager

ABOUT FANDUEL

FanDuel Group is the premier mobile gaming company in the United States and Canada. FanDuel Group consists of a portfolio of leading brands across mobile wagering including: America’s #1 Sportsbook, FanDuel Sportsbook; its leading iGaming platform, FanDuel Casino; the industry’s unquestioned leader in horse racing and advance-deposit wagering, FanDuel Racing; and its daily fantasy sports product.  

In addition, FanDuel Group operates FanDuel TV, its broadly distributed linear cable television network and FanDuel TV+, its leading direct-to-consumer OTT platform. FanDuel Group has a presence across all 50 states, Canada, and Puerto Rico.

The company is based in New York with US offices in Los Angeles, Atlanta, and Jersey City, as well as global offices in Canada and Scotland. The company’s affiliates have offices worldwide, including in Ireland, Portugal, Romania, and Australia.

FanDuel Group is a subsidiary of Flutter Entertainment, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).

THE POSITION
Our roster has an opening with your name on it

We’re looking for a UX Research Sr. Manager to join our team in Atlanta and lead our Core Products and Experiences vertical, which focuses on our Account, Payments, and Responsible Gaming teams. This important role will be crucial for ensuring we meet both user and business needs to the highest standards. You will manage a team of talented UX Researchers and collaborate closely with Product, Design, Analytics, Content Design, Engineering and other partners daily. This is a highly visible role that will be key to bringing user insights to the product design and development process.

In addition to the specific responsibilities outlined above, employees may be required to perform other such duties as assigned by the Company. This ensures operational flexibility and allows the Company to meet evolving business needs.

THE GAME PLAN
Everyone on our team has a part to play

Management and Coaching:

• Manage a diverse team of UX Researchers that consistently delivers impactful human-centered experiences that meet user needs and business goals.
• Coach and mentor team performance, manage resource allocation, project prioritization, and cultivate a culture of UX Research excellence.
• Inspire and engage UXR team by providing strategic clarity and direction, unblocking barriers, and helping navigate ambiguity and change.
• Be an active mentor for other researchers, interview new researchers and actively advise on our UXR hiring process.
• Support and be an active participant in the UXR Community of Practice

UXR Leadership and Ability:

• Lead the UXR team through all phases of product discovery, ideation, design, and testing
• Use visual storytelling and insights to influence stakeholders and create energy around an idea or an initiative
• Bring a balanced perspective and thoughtful decision-making to strategic discussions, advocating for both customer-centricity and needs of the business with your team and peers.
• Introduce user-centered methodologies, frameworks and thought leadership to help facilitate strategic alignment across the organization.
• Translate complex ideas into understandable concepts that evolve and enhance the product experience
• Advocate for and integrate UX Research into the product design process by driving research roadmaps, helping the team leverage insights in design decisions, and collaborating with design team to create necessary prototypes/assets for studies and experiments.
• Act as a liaison across UX, Product, and Tech teams to communicate and track interdependencies and milestones
• Lead projects with full autonomy, requiring minimal guidance to move forward efficiently and effectively.
• Advocate for and ensure adherence to accessibility best practices and standards.
• Support maintenance and organization of UXR team tooling.

Stakeholder Engagement:

• Build and maintain strong partnerships with stakeholders to ensure strategic and tactical alignment and ongoing collaboration.
• Regularly communicate program status with team, stakeholders, and senior management.
• Contribute to strategic decisions around the future direction of FanDuel’s products and journeys. Establish a vision for the long-term while ensuring near term product features and capabilities ladder up to a holistic UX that delivers on the user needs and business goals.

THE STATS
What we're looking for in our next teammate

• 5+ years of people management experience, working with multiple direct reports supporting their careers, managing their performance, and finding opportunities for their growth
• Robust portfolio that demonstrates your UXR expertise, examples of your UXR leadership approach and impact.
• Strong expertise in UXR principles, methodologies, and best practices.
• Deep knowledge of collaboration and familiarity with design and research tools (e.g. Figma, Sketch, Adobe CS, dScout, JIRA, Confluence, etc.)
• Strong presentation and communication skills suited for our executive teams and external partners that leverage insights storytelling to drive alignment
• Ability to inspire, teach, and engage UXRs across experience levels to solve complex problems
• Embody a growth mindset and a deep curiosity for the business, emerging technologies and human behavior
• Ability to navigate ambiguity, create alignment, and facilitate collaboration across cross-functional teams,
• Experience in hiring and building inclusive, talented UXR teams.
• Experience building trust and close partnerships with cross-functional partners, including product, UX research, marketing, engineering, and other delivery leaders to meet deadlines, shape and prioritize complex work, and deliver quality products.
• Experience collaborating with distributed teams, across multiple time zones.
• Experience in the gaming, digital entertainment, payments, e-commerce, or sports industries is highly desirable.

PLAYER BENEFITS
We treat our team right

We offer amazing benefits above and beyond the basics. We have an array of health plans to choose from (some as low as $0 per paycheck) that include programs for fertility and family planning, mental health support, and fitness benefits. We offer generous paid time off (PTO & sick leave), annual bonus and long-term incentive opportunities (based on performance), 401k with up to a 5% match, commuter benefits , pet insurance, and more - check out all our benefits here: FanDuel Total Rewards. *Benefits differ across location, role, and level.

FanDuel is an equal opportunities employer and we believe, as one of our principles states, “We are One Team!”. As such, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or any other characteristic protected by state, local or federal law. We believe FanDuel is strongest and best able to compete if all employees feel valued, respected, and included.

The applicable salary range for this position is $138,000 - $190,300 USD, which is dependent on a variety of factors including relevant experience, location, business needs and market demand. This role may offer the following benefits: medical, vision, and dental insurance; life insurance; disability insurance; a 401(k) matching program; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participation. This role includes paid personal time off and 14 paid company holidays. FanDuel offers paid sick time in accordance with all applicable state and federal laws.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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