Director, Research & Insights (GBSC Governance & Insights)

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Research & Insights (GBSC Governance & Insights)

Overview:
Mastercard’s Global Business Solutions Center (GBSC) is dedicated to helping the organization transform their business operations to achieve higher efficiency, effectiveness, and agility. Today, with over 1,200 dedicated colleagues worldwide, the GBSC supports more than 200 services across 89 countries spanning all business units. Our commitment to excellence, innovation, and collaboration drives us to continuously elevate standards and exceed expectations in every endeavor. By leveraging a comprehensive suite of services and solutions, the Strategy, Enablement and Transformation (SET) Team is one of the key foundational pillars that supports overall GBSC and enterprise stakeholders in optimizing their business to drive value and enhance performance.

As we head into our next phase in advancing our commitment to our stakeholders, the GBSC SET team is seeking to hire a Director, Governance & Insights based in O’Fallon, MO. This leader will be responsible for GBSC wide insights including GBSC storytelling on value creation, growth and performance management. This individual will also have global oversight for data and knowledge governance inclusive of access management, records management, contract management, 3rd party management, documentation, and key GBSC metrics/key performance indicators. Core to this is driving enterprise tools and capabilities which elevate visibility while improving the experience for GBSC operations.

Role:
• Lead, mentor, and develop a high-performing team responsible for governance, analytics, and insights functions
• Play a lead role in oversight for data and knowledge governance across the GBSC – inclusive of documentation, access management, contract management and key GBSC metrics/key performance indicators
• Support GBSC storytelling by ensuring the proper data/metrics are available, validated and analyzed using advanced data analysis, data engineering and data scientist disciplines
• Continue to evolve and elevate the value of GBSC enterprise tools and capabilities – delivering valuable data and insights to enable GBSC storytelling and value. Tools include capacity models, headcount reporting, PowerBI dashboards, monthly GBSC analytics
• Lead material creation and coordination for EVP monthly, quarterly, and executive reporting/presentation and meetings
• Improve, mature and develop robust operating model structures and governance frameworks for the GBSC in partnership with the GBSC Risk & Control team as well as operations
• Recognizes the potential impact of key insights and industry trends on organizational priorities and serves as an objective voice to ensure that unique insights are integrated into GBSC strategies
• Innovates new methodologies to discover industry research trends using latest tools in order to "connect the dots"

All About You:
• Strong, strategic people leader with passion for operational excellence and customer satisfaction
• Experience in analysis of operational data to support business decisions and proven process management experience - inclusive of process design and optimization
• Sound technical aptitude and understanding, managing and advancing multiple systems supporting the functions
• Demonstrated ability to identify and frame opportunities/solutions in a structured, data-driven way to clearly communicate options, risks and trade-offs
• Excellent people management skills; operate under a fully transparent model and approach with a focus on building trust within the organization
• Proven leadership in building an inclusive and diverse global team while managing through complex change
• Successful track record in transforming organizations through a continuous improvement culture enabled by digital technologies and automation
• Excellent communication (written, oral and presentation) and interpersonal skills
• Professional services or consulting experience a plus

Pay Range
O'Fallon, Missouri: $135,000 - $216,000 USD

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.

Pay Ranges