IT Software Quality Engineering Lead

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us! 

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.  We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA.  

THE POSITION:

The Lead, Quality Engineering, is responsible for leveraging a deep knowledge of software quality assurance discipline, quality engineering & automation implementations, and enterprise software development best practices to manage a team of quality engineers and drive quality initiatives to ensure highest quality for IT deliverables. This role is responsible for utilizing functional and technical acumen to drive the quality engineering team’s participation in the agile development process, establish relationships, interact with stake holders, and ensure on-time delivery of product features, enhancements and bug fixes with the highest quality that will delight end users.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Our employees are tasked with delivering excellent business results through the efforts of their teams.  These results are achieved by:

• Manages the overall work for technically complex areas of testing, including test automation, performance and load testing, analytics and web services testing 
• Working closely with product management and Application development and support teams to define sound test strategies, influence architecture, design deliverables and optimize capacity across the QE organization
• Efficiently driving product quality and promoting leading industry best practices meeting QE department goals and objectives
• Lead a team of SQE professionals that increase software quality by applying industry standard software testing methodologies
• Directly supervises QE Staff, Quality Engineers along with the preparation and delivery of test artifacts
• Represents the QE organization through all phases of the SDLC and closely collaborates with other involved functional areas
• Works collaboratively with cross functional teams to understand project objectives, project schedule, gather testing requirements and provide leadership through the execution of client implementation projects.
• Provide sound and balanced leadership to QE and Application Development staff, manage workload, and partner with Product, Application development, Application Support and PMO leadership to staff projects.
• Mentor QE staff in expanding and developing their technology horizon.
• Assist in defining and facilitating the System Development Lifecycle for the organization.
• Improve software development efficiency by replacing existing testing tools with more cost effective and automated tools.
• Making the team more efficient while operating within budget.
• Manages testing artifacts to ensure proper reuse, versioning, backups, organization and retention.
• Coordinates and facilitates test planning, design and execution sessions.
• Provide technical leadership in the development and implementation of QE processes, tools and frameworks.
• Lead project teams, internal and external, to achieve project defined milestones and deliverables.
• Conduct stakeholder (business and IT) meetings/interviews and gather requirements.
• Train and assist business users with planning and conducting UAT.
• Conduct defect triage meetings and drive resolution in collaboration with the Application Development and business teams
• Implements and defines testing methodologies and standards to continuously improve results
• Implements ongoing quality improvement processes working with interdepartmental teams
• Develop and manage QE metrics to measure QE and Application development  team’s performance.
• Anticipates project and release problems and takes corrective action, escalating as needed, to achieve commitments
• Provides effective communication regarding issues, objectives and progress of initiatives and projects
• Manages the planning and execution of product testing efforts, including all associated resources to meet committed delivery dates
• Simultaneously manage multiple projects/efforts while maintaining high quality and delivering on schedule
• Develop technology strategies that align with the organization's vision, mission, and objectives
• Anticipate change and implement an operational plan that is flexible
• Ensure delivery of high-quality service, consultation, and product to customers through understanding of business needs and through the development of seamless transition of work processes across departments in the IT division
• Develop and manage relationships throughout the organization to reinforce a culture of service and collaboration.
• Continually re-asses the status quo and consider alternative solutions
• Keep abreast of best QE practices and apply as relevant to the organization
• Lead change and adoption of new processes and technologies
• Setting clear direction, effective plans and measurable outcomes
• Ensuring work is accomplished effectively by managing employee performance, work processes and other resources
• Engaging employees to maximize their discretionary effort
• Developing a pipeline of excellent talent to fill future business needs
• Plans, organizes and coordinates various projects, programs and services.
• All other duties as assigned

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

EXPECTIONS OF THE JOB:

• Travel (10%)
• Hours (40 Hours per week, 5 days of the week)

The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position.

An individual in this position must be able to successfully perform the expectations listed above.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.

5+ years of quality engineering and / or quality assurance experience for enterprise software products

• Proven experience in building and managing an Enterprise Testing Center of Excellence, with skills in defining Governance, best practices, standardized processes, frameworks etc.
• 5+ years of experience in managing/leading quality teams in an onshore/offshore model
• Passion for quality and no line of code written without testing
• Passion for continuing education and improving code quality through interaction with delivery teams
• Strong ability to handle a heavy workload with multiple projects and frequent interruptions
• Broad experience in testing enterprise distributed systems is strongly desired
• Strong time management skills with a history of meeting commitments
• Very strong technical leadership and ability to command respect at all levels of the organization
• Ability to quickly learn and understanding of the goals and requirements of the businesses supported by technology solutions
• Serves as a Subject Matter Expert in Quality Assurance Test discipline
• Demonstrated skills in project management, resource allocation, problem-solving and decision-making, working with and managing technical staff
• Experience managing development of or testing automation of CRM/Salesforce applications
• Experience in one or more of the technologies, such as Java applications, .NET framework, MS SQL Server, MySQL, PostgreSQL is a plus
• Strong understanding of different software development life cycles (waterfall, iterative, agile) and contemporary software quality assurance processes and automated tools
• Strong analytical skills and experience with implementation and administration of Quality Assurance metrics, such as defect profiles, test execution progress and results reports

PREFERRED QUALIFICATIONS:

• Education Degree required
• Experience and/or Training 5+ years of quality engineering and / or quality assurance experience for enterprise software products
• Strong knowledge of data structures and SQL
• Experience with marketing platforms (Like Adobe Campaign, Marketo, SFMC, Pardot, Braze)
• Knowledge and use of automated testing suites is highly desirable.
• Knowledge of API testing (SoapUI or Poastman)
• Prior experience with a test management tool (Quality Center, Test Manager, Zephyr, etc.)
• Prior experience with bug tracking tool (Jira, TFS, Bugzilla, etc.)

PHYSICAL/MENTAL DEMANDS AND WORKING ENVIRONMENT:

The physical and mental requirements along with the work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.

Office: While performing the essential functions of this job the employee is frequently required to reach, grasp, stand and/or sit for long periods of time (up to 90% of the shift), walk, talk and hear; occasionally required to lift and/or move up to 25 pounds. The noise level in the work environment is usually moderately quiet, with frequent interruptions and multiple demands.

OUR CULTURAL BELIEFS 

• Patient Minded I act with the patient’s best interest in mind. 
• Client Delight I own every client experience and its impact on results. 
• Take Action I am empowered and hold myself accountable.  
• Embrace Diversity I create an environment of awareness and respect.  
• Grow Talent I own my development and invest in the development of others.   
• Win Together I passionately connect with anyone, anywhere, anytime to achieve results.  
• Communication Matters I speak up to create transparent, thoughtful, and timely dialogue. 
• Always Innovate I am bold and creative in everything I do 

EVERSANA is committed to providing competitive salaries and benefits for all employees. The anticipated base salary range for this position is $100,500 to $141,000 and is not applicable to locations outside of the U.S.  The base salary range represents the low and high end of the salary range for this position.  Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living).  EVERSANA reserves the right to modify this base salary range at any time.

Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at [email protected].

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