Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy, and consent to receive emails from Rise
Jobs / Job page
Customer Operations Coordinator (E) image - Rise Careers
Job details

Customer Operations Coordinator (E)

Company Description

EBG is an e-commerce solutions provider specializing in travel and entertainment, and also offering retail products and services, voluntary benefits and insurance. 

EBG powers a robust portfolio of technology solutions and operates a network of employer and membership-based platforms reaching a captive audience, providing leading brands with incremental distribution opportunities. EBG's expanded network reaches over 100 million users from participating companies and closed loop affinity and membership groups. 

EBG owns and operates one of the largest and most comprehensive employee savings programs in the country — serving over 40,000 corporate clients through its proprietary platforms TicketsatWork, Plum Benefits, Working Advantage and Beneplace. 

EBG is a b2b2c company headquartered in Miami (Aventura), with offices in New York, Orlando, and Austin. We offer a hybrid work environment with a balance of collaboration and flexibility.

Job Description

As a Customer Operations Coordinator you will be supporting our guests, the Operation Support team, and our customer care department. You will assist in resolving customer service issues, fulfilling manually booked products and reporting.  

Duties and Responsibilities

  • Handling of guest issues and escalations 
  • Handling of fulfillment of manually booked products; including ticket transfers when applicable 
  • Provide outstanding service to all customers; both internal and external 
  • Assisting vendors with various reports 
  • Maintain accurate and detailed spreadsheets  
  • Support Customer Care, Operation Support and IROs as needed 
  • Must provide professional support both written and verbally to customers and partners
  • Must be able to take and make phone calls on a recorded line
  • Must be able to perform work both remotely and in office 
  • Perform additional duties as assigned  

#LI-Hybrid

Qualifications

Qualifications

  • Experience with Ticketing, Events, Hospitality / Hotels, Attractions, Box Office, Yield Management, or Technical Operations
  • Comprehensive knowledge of Microsoft applications and the Internet
  • Candidate to possess intermediate skill level in Microsoft Office products (Outlook, Excel, Word, PowerPoint)
  • Excellent customer service and vendor relation skills
  • Excellent problem-solving skills
  • Strong passion for travel and entertainment
  • High energy, ability to remain focused on goals, working independently
  • Ability to communicate effectively both written and oral in a professional manner
  • Ability to multi-task, be a team player, and have strong organizational skills
  • Adaptable to change with a positive can-do attitude
  • Fluency in Spanish a plus

What Sets You Apart

  • You have the proven ability to resolve complex customer issues
  • You are detail-oriented and highly organized, you manage ticket requests, spreadsheets, and multiple tasks with ease
  • You thrive in a collaborative environment, being a flexible and reliable team player to help whenever needed

This is an operational role that requires the availability to work any day of the week including nights, holidays, and weekends as needed.

The shifts for this role are 8AM-5PM and 10AM-7PM. This role has a hybrid schedule with 2 days in the office weekly.

Additional Information

Entertainment Benefits Group offers outstanding employee benefits including:

  • Medical, Dental & Vision
  • 401k Match
  • Short Term Disability, Long Term Disability (Company Paid)
  • Basic Life and AD&D (Company Paid)
  • Additional Voluntary Benefits (additional life, legal, critical care, and more)
  • Flexible Work Arrangements
  • 3 Weeks of PTO + 5 Personal Days
  • Paid Holiday Break from Christmas to New Year
  • Paid Holidays
  • Fitness Reimbursement Program
  • Annual Day of Giving
  • Company Bonus Program
  • Share in the FUN! EBG gives $1000 per year in Tickets-At-Work gift cards to full-time employees to experience and enjoy the savings marketplace!

Average salary estimate

$40000 / YEARLY (est.)
min
max
$35000K
$45000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

Similar Jobs
Photo of the Rise User

TP seeks bilingual (Spanish/English) Customer Service Representatives to provide exceptional onsite customer assistance and support at their Columbia, SC office.

Photo of the Rise User
Visa Hybrid San Francisco, CA
Posted 6 hours ago

A Senior Customer Service Representative role at Visa, focusing on client support and payment processing in a fast-paced, remote environment.

Photo of the Rise User
Posted 3 hours ago

Assist customers efficiently as a Customer Service Representative for Alaska Waste in Fairbanks, ensuring excellent service in a fast-paced, office-based role.

Photo of the Rise User

Fifth Third Bank is looking for a Loan Resolution Specialist skilled in collections and customer service to support customers and manage delinquent loans effectively.

Serve as a Patient Service Representative Lead at CommonSpirit Health, partnering with clinic leadership to provide high-quality administrative and patient-facing support in a healthcare setting.

Photo of the Rise User

An experienced Customer Success Manager is needed at One Identity to drive customer satisfaction, retention, and growth in a hybrid work environment based in Dublin, OH.

Photo of the Rise User
Posted 11 hours ago

Qualfon seeks motivated remote Customer Service Representatives in Alabama to deliver outstanding customer support for benefits and claims inquiries.

Posted 2 hours ago

Contribute to patient care at Advocate Health as a Patient Service Representative, managing patient interactions and administrative tasks with efficiency and compassion.

Photo of the Rise User

Lead Modern Campus’ Customer Success initiatives remotely as a Senior Director, driving client engagement, retention, and growth for higher education technology solutions.

Serve as the friendly, professional face of American Title’s Phoenix office, providing exceptional reception and administrative support in a warm onsite environment.

Photo of the Rise User
Posted 8 hours ago

Customer Service Representative role at CVS Health supporting Aetna agents with product knowledge and service in the Medicare health market.

Photo of the Rise User
Veolia Environnement SA Hybrid Woodridge Dr, Woodridge, IL 60517, USA
Posted 17 hours ago

ELGA Lab Water is looking for a detail-oriented Customer Service Representative to enhance customer experience within their Woodridge, IL headquarters.

Photo of the Rise User

Provide exceptional remote customer service for Chewy, assisting pet parents through meaningful conversations and problem-solving.

Founded in 2001, Entertainment Benefits Group develops, owns, & operates ticketing systems ^ platforms for travel and entertainment markets in the United States. They work with brands & suppliers to develop attractive initiatives with a focus on d...

5 jobs
MATCH
Calculating your matching score...
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
July 28, 2025
Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!