Payer Relationship Manager

ABOUT ENABLE DENTAL

Enable Dental is redefining dental care by bringing high-quality, comprehensive services directly to those who need it most—patients in assisted living facilities, skilled nursing homes, and individuals unable to visit a traditional office. By combining cutting-edge mobile healthcare technology with a compassionate, skilled team, we’re improving oral health outcomes and enhancing quality of life for thousands of patients.
As a rapidly growing, mission-driven company, we foster a high-performance culture where innovation, accountability, and teamwork drive everything we do. If you're looking for a career with purpose and growth potential, this is your opportunity to make a real impact.

YOUR DAY-TO-DAY

As a Payer Relationship Manager, you’ll serve as the primary point of contact for Enable Dental’s health plan partners—ensuring the success, growth, and operational alignment of each payer relationship. Sitting within our Client Engagement team, this role blends relationship management, operational coordination, and data-driven performance tracking.

You’ll own the day-to-day health of assigned payer accounts, building trusted relationships, identifying opportunities to expand program utilization, and ensuring service performance aligns with contractual and quality commitments.

In this role, you will:

• Manage a portfolio of national and regional health plan accounts, ensuring strong partner satisfaction, retention, and growth.
• Serve as the primary liaison between Enable Dental and health plan contacts—facilitating communication, issue resolution, and reporting.
• Develop and maintain deep understanding of each payer’s membership, program structure, performance expectations, and strategic initiatives (beyond day-to-day management), 
• Track and analyze key metrics (utilization, member engagement, claims volume, performance guarantees, etc.) to proactively identify trends and opportunities.
• Coordinate internally with Operations, Clinical, and Business Development teams to ensure service delivery meets payer commitments and network access goals.
• Prepare and lead regular performance reviews and business updates with payer partners.
• Collaborate with Business Development to identify and pursue opportunities to expand existing contracts or launch new programs.
• Support new payer implementations, renewals, and reporting deliverables.

Reports to: Director of Client Engagement

WHY YOU’LL LOVE THIS ROLE

• Be the Face of Enable Dental to Our Payers – Build strong, collaborative relationships with leading national and regional health plans.
• Drive Growth Through Partnership – Strengthen existing relationships and identify opportunities to expand our impact.
• Bridge Strategy and Execution – Work cross-functionally to ensure smooth operations, strong outcomes, and happy partners.

Join a Mission-Driven Team – Help bring essential dental care to populations who need it most, while supporting the growth of an innovative healthcare company.

WHAT WE’RE LOOKING FOR

Education & Experience:

• Bachelor’s degree in business, healthcare administration, or a related field.
• 4+ years of experience in payer relations or network management, ideally within healthcare, dental, or managed care environments.
• Deep understanding of payer operations, provider networks, and value-based or PMPM program structures.
• Experience managing complex accounts with multiple stakeholders and deliverables.
• Strong working knowledge of healthcare performance reporting and contracting principles.

Skills & Abilities:

• Excellent relationship management and communication skills; able to build trust and credibility across organizations.
• Strong analytical and problem-solving skills; comfortable working with data to inform decisions and discussions.
• Highly organized, with strong attention to detail and follow-through.
• Collaborative, team-oriented approach with comfort navigating a matrixed environment.
• Customer-focused mindset with a passion for operational excellence and partner success.
• Proficient in Excel, CRM tools (e.g., Hubspot), project management tools and data reporting platforms.

WHAT’S IN IT FOR YOU

• Competitive salary and benefits package, plus meaningful growth opportunities
• Opportunity to work with a talented team of professionals in a high-growth environment
• Opportunity to make a real impact in increasing access to dental care for seniors and adults with special needs

Benefits: Medical, Dental, Vision, 401(k), Life Insurance, Paid Time Off

$80k-$100k base + 20% bonus