Property Manager

COMPANY SUMMARY

Empire State Realty Trust, Inc. (NYSE: ESRT) is a NYC-focused REIT that owns and operates a portfolio of well-leased, top of tier, modernized, amenitized, and well-located office, retail, and multifamily assets. ESRT’s flagship Empire State Building, the “World's Most Famous Building,” features its iconic Observatory, ranked the #1 Top Attraction in New York City for the fourth consecutive year in Tripadvisor’s 2025 Travelers’ Choice Awards: Best of the Best Things to Do. The Company is a recognized leader in energy efficiency and indoor environmental quality. As of June 30, 2025, ESRT’s portfolio is comprised of approximately 7.8 million rentable square feet of office space, 0.8 million rentable square feet of retail space and 743 residential units.  More information about Empire State Realty Trust can be found at esrtreit.com and by following ESRT on Facebook, Instagram, TikTok, X, and LinkedIn. 

The dedicated team at ESRT is a collection of diverse individuals with a shared passion for excellence and a keen eye toward future growth. Headquartered in New York City, we harness the energy of the city in everything we do. We care for one another, work hard, and have a lot of fun doing it! We are Certified™ as a Great Place to Work® by the global authority, Great Place to Work®, on workplace culture, employee experience, and leadership behaviors. We prioritize and invest in the health and wellness of employees to attract, develop, and retain top-tier talent. ESRT values continuous employee development and encourages colleagues to excel in their roles and adapt to emerging business needs. From our crown jewel, The Empire State Building, to incredible buildings modernized for the 21st century, to outstanding customer service, and our decade-long leadership position in sustainability and energy efficient portfolio that is 100% fully powered by renewable wind electricity, we take pride in our work. ESRT seeks an equally passionate colleague to join the team, understand the vision and help achieve that vision. 

POSITION SUMMARY

The Property Manager will lead operations, maintenance, and services for multiple properties in NYC Midtown.  Oversee the day-to-day operations with focus on the customer experience for the tenants and their visitors. The ideal candidate has a proven track record in developing and managing high performing teams, optimizing building operations, and delivering results to the bottom line.

• PROPERTY FINANCIALS: 
• Responsible for the overall operational and financial goals of the property
• Conduct monthly financial reviews of budget/ forecast vs actual amounts. Reports any discrepancy above forecasted expenses, business plans, and financial results in a timely manner to the Portfolio Manager
• Oversee multi-year forecasting and modeling, by developing, forecasting and managing the operating and capital budgets. Provide recommendations for capital and project budgets and operating expenses
• Monitor collections of all property revenue sources (rent, sundried charges etc.) and ensure accurate accounting of expenses

• TEAM:
• Responsible for the training, ethics, and development of all onsite employees. Ensure all employees provide best-in-class service in our properties. Responsible for hiring and staff performance at the property level. Staff will include ESRT and Third-Party Vendor on-site employees
• Establish and measure clear goals and objectives in support of the priorities of the organization and provide clear leadership of the company’s philosophy and goals

• OPERATIONS:
• Continuously identify all operating risks, including environmental, health & safety, and discuss solutions with management and drive the implementation of measures, procedures and training to minimize and mitigate them
• Perform periodic property physical inspections and ensure daily inspections are performed by building staff of the properties public and tenant spaces
• Review and oversee tenant journey emails, tenant memorandums, and all correspondence
• Oversee and coordinate lease review and special arrangements for tenants, including TI process, TI reimbursements and notice provisions
• Take the lead, as requested for special projects and portfolio wide initiatives

• CONSTRUCTION/PROJECT MANAGEMENT:
• Establish short- and long-range plans to include renovation or maintenance projects
• Complete, in conjunction with company’s project managers, authorized Capital projects per capital expenditure budget and monitors expenditure and timeliness of capital spend
• Coordinate and manage pre-build construction as needed
• Knowledgeable of construction to supervise and coordinate all construction ensuring that alterations are performed in accordance with building standards and local code requirements
• Knowledge of building mechanical, electrical and plumbing systems

• Be self-driven
• Make strong communications a core competency
• Have a positive attitude and be a forward thinker
• Have a long-term strategy and set goals
• Find opportunities where others see obstacles
• Be decisive, curious, and engage your tenants, colleagues, and staff
• Present a well maintained, operational safe property

• KPI’s:
• Property Financial Targets
• Customer Service and Survey Results
• Team Performance 

• Capable of reading, analyzing, and understanding business documents; financial statements, lease agreements and contracts
• Basic accounting knowledge, able to complete monthly OpEx and capital accruals
• Ability to budget and forecast operating expenses and capital projects
• Thrive in a fast-paced environment
• Basic understanding of electrical/mechanical and other operating systems to run office buildings
• Ability to provide effective leadership and communication skills to the property team and upwards to management and ownership
• Computer literacy required; Microsoft Word, Excel, Outlook, Yardi, Building Engines, VTS, and Salesforce
• Have sufficient knowledge of construction to supervise and coordinate all construction work to ensure that all alterations are performed in accordance with building standards and local code requirements
• Strong leadership and communication skills

• College Degree, master’s degree in business administration or related accredited designation preferred
• Minimum of seven (7) years property, maintenance and construction experience including knowledge of property accounting, operations, leasing, and risk assessment

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

• At ESRT, like our tenants, our employees come from everywhere. We foster a collaborative work environment that captures top talent and cultivates the best ideas. As a Great Place to Work® Certified employer, we are committed to maintaining our positive work culture where employees are engaged and can grow and develop. In addition, ESRT employees embody our Company Culture & Success Factors -
• Adaptable – you are a self-starter who’s able to quickly digest and execute new processes to work both collaboratively and independently
• Dynamic – you are solutions-oriented, aim to improve processes and implement efficiency, and offer insightful feedback to improve ESRT
• Dependable – you take a strong sense of ownership and accountability over your work
• Passionate – you keep up with industry trends and are excited about the potential to propel the industry forward with a “roll-up-your-sleeves” attitude
• Curious – you consistently look for new ways to work smarter, not just harder
• Ethical – you treat others with respect, act with integrity in how you perform your work, and embrace our collaborative culture
• Positive – you possess a service-oriented attitude with excellent follow through

• Competitive base salary and bonus
• Health/Dental/Vision insurance
• Company sponsored Life, AD&D, STD (with Salary Continuation), and LTD Insurance
• Voluntary Enhanced LTD Program
• Voluntary Hospital, Accident, and Cancer Programs
• 401(k) with 100% match up to 5%
• Paid parental leave
• Pre-tax transit accounts
• Employee Assistance Program for emotional, financial, and legal support

• Generous paid time off
• Flex remote work time
• Flex Summer Fridays
• Employee engagement programs
• Volunteer time off
• Continuing education
• Complimentary Empire State Building Observatory access
• Complimentary gym membership and other wellness benefits
• Employee Discount Programs

ESRT is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because they drive curiosity, innovation, and the success of our business. We do not discriminate based on race, religion, color, creed, national origin, sex, sexual orientation, gender identity or expression, reproductive choices, age, marital status, veteran status, disability status, pregnancy, parental status, caregiver status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination. Reasonable accommodations that do not create an undue hardship for the Company are available for applicants and employees with disabilities or sincerely held religious beliefs.