EPIC OpTime Analyst IV

Overview

Be inspired.  Be rewarded. Belong. At Emory Healthcare. 

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be.  We provide: 

• Comprehensive health benefits that start day 1 
• Student Loan Repayment Assistance & Reimbursement Programs 
• Family-focused benefits  
• Wellness incentives 
• Ongoing mentorship, development, and leadership programs  
• And more  

Work Location:  100% remote, but must reside in one of the following states:  Alabama, Arkansas, Florida, Georgia, Illinois, Louisiana, Michigan, New Hampshire, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia or Wisconsin.

Description

We are seeking an Epic OpTime Analyst IV to join our team -- this candidate will work on our Epic OpTime team performing builds, testing, validation, maintenance and ongoing support of the OpTime module.  Must have Epic OpTime certification, and will likely have at least 5+ years of OpTime build experience to be successful in this role.  The scope of work will focus on builds and configs, and also include Epic upgrade project based work, enhancement requests, ticket queue responses, and break/fix duties.  Ideal candidate will have worked in multi hospital environments, this role will be supporting 17 surgical locations with 3 additional locations being integrated in the near future.  This is a remote position but must reside in one of the following locations:  Alabama, Arkansas, Florida, Georgia, Illinois, Louisiana, Michigan, New Hampshire, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia or Wisconsin.

RESPONSIBILITIES:

• Responsible for the design, build, testing, validation, maintenance and ongoing support of Epic OpTime.
• Works across interdisciplinary workgroups to accomplish set goals as a team.
• Is a representative of the Information Technology team and is responsible for establishing, fostering and maintaining positive business relationships with Emory co-workers; interdisciplinary workgroups; clinical and financial department representatives; Epic partners; and all other staff who use or interact with the Epic application suite.
• Instructs, directs, supports, and provides technical guidance to other analysts and contractors and consultants, as necessary.
• Functions as business partner with service lines, departments, individuals, and coworkers. Develops expert knowledge of system capabilities, applications, and processes to function effectively as educator and expert for system users.
• Creates/modifies/advises/trains on workflow improvements regarding system usage and design.
• Establishes and leads regular meetings proactively with department heads and/or superusers to identify, document, and prioritize their needs.
• Performs rounds with departments to maintain casual interface with individuals and focus on relationship-building.
• Coordinates operational and capital project requests with appropriate EHC IS and operational teams.
• Acts as primary contact for supported applications regarding system down time.
• Leads delivery of technical consulting and support services and solutions with minimal management input.
• Takes primary ownership for Epic and other applications software and file maintenance support for break-fixes, optimizations, special updates, upgrades, and implementations.
• Leads/facilitates system design, validation, and/or remediation sessions.
• Assist with Epic Security assignment, security templates and maintenance where appropriate.
• Resolves highly complex, multi-function application errors and system issues independently.
• Leads in assessment, coordination, documentation, release note review, testing and implementation of programming, upgrade, and project requests.
• Develops and maintains strong and positive relationships with all application vendors, acting as primary vendor contact.
• Provides on-call coverage as scheduled.
• Provides project management services and support for broad scope projects with limited management interaction.
• Advocates user perspective and focuses on ensuring a comprehensive support plan and documentation.
• Follows prescribed change management and time reporting processes and documentation requirements.
• Responds to support calls within designated times according to priority and provides regular updates until resolution.
• Leads team in queue management and assists team members as needed to be sure calls are answered and followed up on efficiently.
• Provides and communicates clear documentation for support, status, and issues resolutions. Remains current on Epic new version training for all applicable Epic certifications (if Epic).
• Provides leadership within and across teams.
• Assists and mentors team members and other staff and serves as orientation resource for new employees.
• Develops and maintains positive relationships with team, department, and organization.
• Participates in educational and leadership opportunities to enhance professional growth and expertise.
• Serves as a positive change agent within and across teams. Leads/facilitates team and cross-team meetings and initiatives.

PREFERRED QUALICATIONS:

• Epic OpTime Certification

MINIMUM QUALIFICATIONS:

• Bachelor's degree from a recognized college or university with major course work in computer science, Information Technology, engineering, or equivalent related experience.
• A minimum of 7 years of progressive experience in clinical, business, or other healthcare operational areas or 9 years no degree.
• This position requires the appropriate Epic certification for the specific area of assigned responsibility.
• Working knowledge and subject matter expertise in the assigned operational department areas.
• Knowledge and Abilities: Expert oral and written communication skills with a diverse population. Expert organizational, problem-solving, analytical, and time management skills.
• Expert interpersonal skills to interact positively and productively with teams across organizational lines.
• Creative problem-solver with strong focus on achieving objectives within prescribed timelines while maintaining quality standards and organization requirements.
• Flexibility to manage multiple initiatives and shift priorities based on business needs. Instructs, directs, supports, and provides technical guidance to other analysts and contractors and consultants, as necessary.

Additional Details

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at [email protected]. Please note that one week's advance notice is preferred.