Fast Facts

Join Edmentum as a Customer Support Supervisor, where you will lead and mentor a dynamic support team, ensuring exceptional service delivery and operational excellence.

Responsibilities: Lead a support team, manage escalations, analyze support data, monitor metrics and feedback, promote process improvements, and collaborate with cross-functional teams.

Skills: Leadership, customer service experience, Microsoft Office, Salesforce CRM, communication, organizational skills, adaptability, and time management.

Qualifications: Bachelor’s degree or equivalent experience; 2+ years in customer service.

Location: United States

Compensation: Not provided by employer. Typical compensation ranges for this position are between $65,000 - $85,000.

What You’ll Do

As a Customer Support Supervisor, you will play a pivotal role in leading a high-performing support team dedicated to delivering exceptional service to Edmentum customers. You will drive innovation, foster a culture of continuous improvement, and ensure operational excellence through strategic planning and proactive leadership.

In this role you will:

• Lead, coach, and mentor a team of customer support professionals to achieve outstanding results.
• Manage workflow and escalations, resolving complex issues for large-scale customers.
• Analyze support data to optimize staffing and enhance customer satisfaction.
• Monitor performance metrics and customer feedback, driving improvements across the team.
• Champion process improvements and deliver ongoing training to support team growth.
• Oversee documentation and reporting to ensure operational transparency.
• Collaborate with cross-functional teams and contribute to strategic initiatives.

Who You Are

• You have a bachelor’s degree or equivalent experience.
• You have 2+ years of customer service experience with direct customer contact.
• You are proficient in Microsoft Office and Salesforce CRM.
• You are skilled at interpreting policies, technical documentation, and reports.
• You are an effective communicator, both verbally and in writing.
• You are a leader who sets high standards and motivates others.
• You are customer-focused and committed to delivering exceptional service.
• You are highly organized and excel at planning and prioritizing.
• You are adaptable and thrive in dynamic environments.
• You are efficient in managing time and resources.
• You are willing to take on evolving responsibilities based on business needs.

Application Deadline - January 9, 2026