Technician Compliance Coordinator

DSI Systems Inc., an authorized representative partner of DIRECTV and Starlink, is seeking a detail-oriented Technician Compliance Coordinator to ensure our field technicians meet all compliance standards and requirements. This role is vital to maintaining accuracy in documentation, adherence to processes, and coordination between compliance and field operations. The Technician Compliance Coordinator will oversee technician compliance with paperwork, photos, scheduling, reschedules, payouts, technician IDs, and Quality Control, while also supporting company-wide compliance initiatives.

This position involves conducting audits, maintaining compliance records, and assisting with regulatory reporting. The right candidate will be proactive and skilled at cross-functional communication. By working closely with Field Operations and other departments, the Technician Compliance Coordinator will help drive accountability, ensure adherence to policies, and support continuous improvement across our compliance programs.

This is an in-office opportunity; the qualified candidate will report to our office in Kennesaw, Georgia.

About DSI

Founded in 1984, DSI is a family-owned company committed to delivering exceptional value and measurable results to our clients and partners. Our comprehensive services include sales management, marketing support, hardware logistics, immersive training, engineering expertise, and proprietary software solutions—all designed to drive growth and operational efficiency.

At DSI, we believe strong relationships are the foundation of lasting success. We serve as a one-stop solution across a range of markets—including mobility, broadband, video, commercial, residential, Lodging & Institutions, and Multi-Dwelling Units—empowering our sales partners to uncover new opportunities and maximize their potential.

Responsibilities

• Develop, implement, and maintain compliance programs tailored to technician operations
• Conduct regular audits and assessments to ensure adherence to policies and procedures
• Monitor changes in laws, regulations, and industry standards and recommend updates as needed
• Educate and train technicians on compliance requirements and best practices
• Investigate and document potential compliance issues or breaches
• Collaborate with Field Operations and other departments to align compliance efforts
• Prepare and submit compliance reports and required documentation on time
• Maintain accurate records of compliance activities, policies, and training
• Identify opportunities to improve compliance processes and implement corrective actions

• Bachelor’s degree in business, technology, or a related field preferred, or equivalent experience
• Prior experience in a technical role and/or compliance or regulatory environment
• Strong understanding of regulatory requirements and industry standards
• Excellent organizational skills with the ability to manage multiple tasks and deadlines
• High attention to detail and accuracy in documentation and record-keeping
• Strong problem-solving skills with the ability to address compliance issues effectively
• Excellent written and verbal communication skills
• Proficiency with Microsoft Office Suite; experience with compliance management software a plus

• Medical, Dental & Life insurance are available on the first day of the month following your first day of employment – no extended waiting period

• 401k Plan with employer matching
• Paid vacation, personal/sick days, and bereavement time
• Employee Profit Sharing Program
• 50% AT&T wireless discount
• Paid training
• Ongoing training and development
• Advancement opportunities, we prefer to promote from within!