Manager, Organ Referral Optimization

Donor Network of Arizona’s mission is to make the most of life through the gift of organ and tissue donation. We challenge ourselves and others every day to realize Arizona's potential to save and improve lives. Every employee at Donor Network of Arizona is responsible for embracing the organizational culture by upholding the Donor Network of Arizona’s core values of Positive Energy, Passion, and Eagerness.

About the Manager, Organ Referral Optimization

Provides day-to-day operational leadership and management of the Organ Referral Optimization department. Manages staffing and operations related to organ referral intake and referral monitoring. Supports timely and effective referral response and donation conversations that result in authorization for organ, tissue, and eye donation.

Oversight, supervision, and coaching to the Referral Optimization staff. Ensures adequate staffing levels and training per DNA policies, as well as regulatory and affiliated agency standards. Develops, recommends, and implements staff scheduling program and process to ensure optimal assignment of staff that maximizes conversion of referrals into donation opportunities. Annual staff performance reviews and quarterly employee check-ins.

Implements all aspects of effective utilization and management of phone systems and EMR systems, as well as the onsite activity of referral staff.

Partners with Director of Referral Optimization in the formulation of overall department strategy, tactics, goals, and priorities.

Participates with the leadership team in developing organizational and cross-departmental strategies to maximize donation and transplantation.

Performs policy development, implementation, revision and obsoletion as needed for the department. Develops policies in collaboration with the other departments within Donor Network of Arizona.

Ensures effective referral management including (but not limited to) assessing each referral potential and consulting the optimal resources at the right times to maximize conversion of referrals to donation.

Daily operational information, staff meetings, facilitating staff feedback and suggestions.

Performs review and approval process for department expenses.

Makes recommendations to the Director of Referral Optimization and Vice President of Clinical Services for process improvement projects, as supported by Quality and Regulatory Compliance and Business Intelligence.

Requirements

• Minimum Education: 

Bachelor’s degree or equivalent experience

• Minimum Experience:

3 years’ experience in an Organ Procurement Organization (OPO)

Minimum 3 years’ experience in a leadership role

General knowledge of Biological Sciences

Strategic planning experience

Talent & Performance management experience

Preferred:

Certified Procurement Transplant Coordinator (CPTC).

Project Management Certification (PMP).

We Offer

• Competitive salary 

• Annual organizational incentive program

• Medical, dental & vision insurance

• Paid life and long-term disability insurance

• Voluntary life insurance options

• 403(b) employer match and profit sharing

• Tuition assistance program

• Employee wellness & assistance programs

• Inclusive culture – consistently recognized as a top workplace in Arizona.

• Tobacco-free, drug-free workplace

All your information will be kept confidential according to EEO guidelines.

Donor Network of Arizona is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected characteristics as outlined by federal, state, or local laws.  All employment is based on qualifications, merit and business need. If you require a reasonable accommodation due to a disability during the application or interview process, please contact our team at [email protected]. We are committed to maintaining a drug-free workplace.