IT Business Systems Analyst III (Ariba)

Domino’s Pizza, which began in 1960 as a single store location in Ypsilanti, MI, has had a lot to celebrate lately: we’re a reshaped, reenergized brand of honesty, transparency and accountability – not to mention, great food! In the rise to becoming a true technology leader, the brand is now consistently one of the top five companies in online transactions and 65% of our sales in the U.S. are taken through digital channels. The brand continues to ‘deliver the dream’ to local business owners, 90% of which started as delivery drivers and pizza makers in our stores. That’s just the tip of the iceberg…or as we might say, one “slice” of the pie! If this sounds like a brand you’d like to be a part of, consider joining our team!

The primary responsibility of Ariba IT Business Systems Analyst III is to support Domino’s Pizza in the configuration, testing, implementation, and ongoing maintenance of SAP Ariba Buying & Invoicing and Sourcing & Contracts.  This position will be a dedicated IT resource in stabilizing and further developing the usage of Ariba for both indirect and direct procurement.

Main responsibilities

• Lead Level 2 support, and design, build, test, and deployment of configurations for SAP Ariba Buying & Invoicing and Sourcing & Contracts and Ariba Network.

• Lead analysis and design sessions with key business stakeholders and facilitate integration discussions between SAP Ariba and other ERP systems.
• Provide updates to and share information with appropriate IT team members regarding the implementation.
• Work with solution architects, business and IT SMEs, and developers to understand and assist in design and implementation.
• Collaborate with SAP Ariba support to recommend best practice strategies to further streamline the system implementation.
• Identify and evaluate recurring support issues that may need a system solution and manage to resolution.
• Provide support to Level 1 and 2 Team Members in documenting and resolving production issues.
• Oversee unit testing, integration testing and issue resolution.
• Plan and lead user acceptance testing as needed.
• Develop and manage KPI’s and ongoing reporting requirements.
• Strategic partnership with internal customers for solution development, service management, risk management, and relationship.
• Facilitate the planning and execution of project deliverables to enable the business to achieve objectives through the effective use of SAP Ariba.
• Serve as a trusted advisor, and function as a key point of contact to business partners for SAP Ariba.
• Work closely with internal and third party resources and SMEs, including system integrators, through any additional phases of the project.
• Provide recommendations and create documentation for business process redesign.
• Lead supplier enablement waves as per scope identified by business.

• Bachelor’s Degree in IT or a relevant field preferred, or equivalent experience
• 5+ years of relevant business analyst experience
• General knowledge of end-to-end Enterprise Resource Planning systems/processes
• Good experience in managing Source to Pay processes through IT solutions.
• 4+ years of design and configuration experience in SAP Ariba Sourcing & Contracts, Buying & Invoicing and Ariba network
• Experience as member of Ariba implementation team is a plus
• Well-organized, able to handle and prioritize multiple tasks at once
• Dynamic and mature personality, ability to work independently with minimal supervision, and willing to share your knowledge
• Broad general IT skills and knowledge (productivity tools, SDLC tools, general industry knowledge)
• Proven track record of process development, systems optimization, and continuous improvement
• Ability to provide thought leadership on best practices around enterprise application integrations
• Ability to be hands-on for all technical aspects and configuration of SAP Ariba, troubleshooting, and support