Why Work at BYU   

As the flagship higher education institution of The Church of Jesus Christ of Latter-day Saints, Brigham Young University (BYU) strives to be among the exceptional universities in the world. At BYU, we are devoted to our faith and to our students. We take an active role in the University's Mission: "To assist individuals in their quest for perfection and eternal life.” 

Our unique mission, deeply rooted in the Gospel of Jesus Christ, provides countless ways to serve and make an impact. This, along with our remarkable culture of belonging, weekly devotionals, and endless opportunities for learning and growth—all situated within a beautiful and historic campus—make it hard to imagine a more inspiring place to work. 

Brigham Young University strongly prefers to hire faithful members of The Church of Jesus Christ of Latter-day Saints.

Job Description

IT Director of Computer Support

Brigham Young University (BYU) seeks a strategic and service-oriented Director of Computer Support to lead endpoint management and computer support services. This role oversees the full lifecycle of access devices—including procurement, provisioning, support, and decommissioning.

The Director will manage distributed teams of Computer Support Representatives (CSRs), ensuring consistent service delivery across campus while aligning with campus unit needs. The position is responsible for developing and maintaining internal systems that ensure devices meet security and architectural standards, as well as external systems that support device acquisition and configuration for students, faculty, and staff.

What you will be doing in this position:

Strategic Leadership

• Develop and execute a comprehensive endpoint strategy aligned with university goals
• Promote innovation through automation, self-service, and modern digital experiences
• Foster collaboration and standardization across IT support units
• Use data-driven decision-making to create and adapt roadmaps and processes
• Lead change management efforts and maintain proactive stakeholder engagement

Technology Infrastructure & Operations

• Oversee systems managing device lifecycle and support operations
• Ensure secure, compliant provisioning and maintenance of workstations
• Manage support centers and optimize customer service experiences
• Monitor performance metrics and publish service roadmaps
• Launch and oversee projects aligned with strategic goals

Team Leadership & Development

• Lead and mentors full-time staff and student employees
• Recruit, develop, and retain high-performing team members
• Promote a culture of service, accountability, and continuous improvement
• Resolve escalated issues and align team skills with organizational needs
• Provide coaching, performance management, and career development

Cybersecurity & Compliance

• Enforce IT standards for all endpoint devices
• Coordinate with security teams to align with compliance and risk strategies

Budget & Vendor Management

• Manage budgets and resource allocation
• Oversee vendor relationships and procurement in coordination with stakeholders

What qualifies you for this role:

A Bachelor’s degree is required for this position, or an equivalent combination of education and experience from which comparable knowledge and abilities have been acquired. Requires a minimum of ten years extensive experience and in-depth understanding of desktop technologies, enterprise management systems, and IT infrastructure.  Requires five years of in-line leadership and management of personnel.

Experience managing technical organizations, implementing quality initiatives within organizations, and leading change initiatives in challenging environments; experience in related managerial capacities including financial management and human resource responsibilities.

Strong understanding of cybersecurity, compliance (e.g., FERPA) and IT service management best practices.

What we offer in return:

In addition to our competitive pay structure, this position comes with fantastic benefits, including:

• 401k. BYU automatically contributes 8% at no cost to you. Additionally, if you contribute 5%, BYU adds an additional 4% (Rehires may qualify for different retirement plans)
• Excellent work-life balance: 13 paid holidays + 22 days paid vacation + 12 sick days, accrued annually
• Employee assistance program, available to the employee and all members of their household
• Tuition benefits for employees and eligible family members
• Access to athletic facilities
• Excellent medical/dental benefits
• Short/long-term disability benefits
• Paid parental and maternity leave
• Wellness Program
• Free on-campus parking
• Free UTA passes for employees, spouses, and qualified dependents
• Discounts at the BYU Store and for many events at BYU

Pay Grade: 56T

Typical Starting Pay: $115,500-$149,500

**If the job has a post-end date, the last day to apply is the day before. If the job doesn’t have a post-end date, the job could close at any time on any day**

Required Documents:

All Staff positions require a resume.

Refer to the Job Posting for any additional required documents.

Members of The Church of Jesus Christ of Latter-day Saints must hold and be worthy to hold a current temple recommend.

Brigham Young University is an equal opportunity employer, including disability and protected veteran status.

Brigham Young University (BYU) is widely recognized not just for its world-class education, but for its deep commitment to inspired religious values. Gathered together in a Christ-centered atmosphere, BYU employees are a vital part of a community of belonging, where we value the experiences, perspectives, and talents of each individual. If you share in our devotion to faith and to excellence, we have a place for you here at BYU!