Enrollment Specialist
The Enrollment Specialist is responsible for guiding students through every step of their enrollment journey, ensuring a smooth transition into their first-class post application.. The Enrollment Specialist will also establish a strong relationship with each student, offering guidance and clarity on the necessary next steps to meet enrollment and scheduling requirements. Additionally, this role will assist in securing funding by directing students to the appropriate channels and providing information on required documentation for reduced tuition or military funding certification. The Enrollment Specialist role will encompass advanced program proficiency and will encompass programmatic accreditation preqrequisities.
Location: Remote, USA
Essential Functions:
* Implement consistent follow-up strategies for the student pipeline.
* Ensure clear expectations are communicated with students regarding the steps they need to take to enroll, schedule, and start their classes.
* Utilize advanced knowledge of the administrative steps and documents required to move students through the enrollment process successfully.
* Utilize advanced vertical program and process knowledge.
* Listen actively and analyze program requirements to align student’s schedule with university guidelines.
* Review all available funding options and guide students on how to secure funding.
* Analyze technology-related challenges and assist in identifying solutions to resolve them.
* Evaluate transcripts thoroughly and use additional system resources to ensure accuracy.
* Apply critical thinking skills.
Education & Experience:
* Associate’s degree from a two-year college or technical skill preferred; and 1 year relevant experience in enrollment advising in a collegial setting preferred; or, equivalent combination of education and experience.
* Call center or customer service experience preferred.
* Education sales experience preferred.
* Experience in higher education preferred.
* Experience working in a technology-driven enterprise preferred.
* All skills, abilities, and education will be considered for minimum qualifications.
Competencies/Technical/Functional Skills:
* Emotional Intelligence
* Adaptability
* Stress Tolerance
* Collaborating and Relationship Building
* Student Center Focus
* Conflict Resolution/Management Skills
* Critical Thinking for Decision Making
* Continuous Learning and Improvement
* Time Management and Organizational Efficiency
* Results Oriented
* Effective Communication
* Positive Approach
* Fostering/Valuing Diversity
* Ethics and Integrity
* Takes Initiative
* Technical/Professional Skills
Average salary estimate
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