Financial Counselor - job 1 of 5

Discovery Behavioral Health (DBH) is a national leader in behavioral healthcare and one of the fastest growing companies in the field. DBH offers world-class treatment for those struggling with eating, mental health, and substance use disorders, and places a high priority on seeking employees who share our passion for improving the lives we serve.

Since 1997, Center for Discovery, DBH’s eating disorder division, has helped thousands of patients discover their path to the full and rewarding lives they deserve with evidence-based and inclusive treatment options.

Compensation Range: $18-21 per hour.

Compensation will be dependent upon geographic region, education, and experience 

Our Offer to You!

We are dedicated to empowering our teammates with their professional and personal development by providing:

• 401(k)
• Healthcare benefits
• Vacation and sick days
• Employee referral program
• Employee discounts to various stores, amusement parks, events, etc.
• Training in best practices for telehealth
• Continuing education (CE) programs and training
• Weekly training opportunities
• Advancement opportunities within the organization

The Patient Financial Counselor plays a critical role in ensuring patients understand and manage their financial obligations throughout their care journey. This position requires exceptional organizational skills, attention to detail, and the ability to provide compassionate guidance to patients regarding their financial responsibilities. The ideal candidate will collaborate closely with admissions, billing, and clinical teams to support accurate financial planning, documentation, and resolution of payment concerns.

Key Responsibilities

• Financial Consultation:
  • Educate patients on their financial obligations, including co-insurance, deductibles, and fees related to various care levels (RTC, PHP, IOP, Continuing Care, Aftercare).
  • Review verification of benefits (VOB) and patient responsibilities, addressing inquiries regarding billing, step-down services, and other fees.
• Payment Coordination:
  • Track and manage recurring patient payments, issuing invoices and receipts for each transaction.
  • Maintain a detailed calendar of payment schedules, ensuring timely follow-up on outstanding balances, co-insurance, and authorized services.
  • Conduct follow-ups on declined transactions and collaborate with patients to resolve payment issues.
• Documentation and Reporting:
  • Prepare and process financial paperwork for new admissions and ongoing care programs.
  • Scan, upload, and maintain accurate financial records in KIPU/EHR systems.
  • Provide financial documentation to third-party vendors such as pharmacies or other service providers.
• Team Collaboration:
  • Communicate with the billing department and internal teams to resolve ongoing billing issues and ensure accounts are updated.
  • Keep internal metrics and patient financial data current in Salesforce, KIPU, and other designated systems.
• Compliance and Support:
  • Ensure compliance with financial policies and procedures.
  • Support patients with financial inquiries, offering clear explanations and appropriate options for payment plans or adjustments.
  • Perform other related duties as assigned within the scope of the role.

• Education: High school diploma or equivalent required; associate or bachelor’s degree in finance, healthcare administration, or a related field preferred.
• Experience: Minimum of 1-2 years of experience in healthcare finance, billing, or a similar patient-facing financial role.
• Skills:
  • Strong interpersonal and communication skills with a patient-centered approach.
  • Proficiency in financial systems and software, such as KIPU, Salesforce, or similar tools.
  • Detail-oriented with the ability to manage multiple tasks and deadlines effectively.
• Knowledge: Familiarity with insurance verification, benefits coordination, and medical billing practices is highly desirable.

Not sure if you meet all the qualifications? Apply anyway! To provide truly innovative care, we need to have a diverse team around us. That’s why Discovery Behavioral Health is committed to creating an inclusive environment. If you find yourself meeting some but not all the above, we’d be happy to consider your application.

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, or national origin.

For more information about our company benefits, please visit us at discoverybehavioralhealth.com/careers/

Discovery Behavioral Health seeks to build a diverse staff that is reflective of the patients we serve and the communities where we work. DBH encourages multiple perspectives, experiences, and strives to hire and retain a diverse workforce.