Governance, Risk, and Compliance Lead

About Decagon

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience. Our AI agents provide intelligent, human-like responses across chat, email, and voice, resolving millions of customer inquiries across every language and at any time.

Since coming out of stealth, Decagon has experienced rapid growth. We partner with industry leaders like Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, and Samsara to redefine customer experience at scale. We've raised over $200M from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels such as the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo.

We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values—customers are everything, relentless momentum, winner’s mindset, and stronger together—shape how we work and grow as a team.

About the Team

The Security Engineering team at Decagon protects the platform that powers the most advanced conversational AI agents for enterprise customers across voice, chat, email and SMS. We build the security foundations that enable Decagon's AI agents to handle sensitive customer data with complete trust while defending against sophisticated, AI-enabled threats at massive scale.

Our mission is to secure magical support experiences, ensuring that AI agents and human agents can collaborate safely to help users resolve their issues while maintaining the highest standards of security and privacy.

About the Role

Lead Decagon's governance, risk, and compliance strategy as we scale our AI platform to serve the world's most security-conscious enterprise customers. You'll be the primary point of contact for customer security requirements, managing everything from contract negotiations to compliance certifications. This role offers the opportunity to build a GRC program that enables rapid sales cycles while maintaining the trust of Fortune 500 companies. You'll work directly with sales, legal, and engineering teams to position Decagon as the security leader in conversational AI.

In this role, you will

• Lead customer security engagements by negotiating information security exhibits and contractual requirements with enterprise customers and their legal teams, in collaboration with the legal team

• Build and manage a scalable security questionnaire process

• Drive compliance certifications including SOC 2 Type II, ISO 27001, PCI DSS, HIPAA, and CCPA

• Develop and maintain comprehensive security documentation including policies, procedures, and evidence collection

• Partner with Sales and Customer Success to accelerate deal velocity by proactively addressing customer security concerns with published content

• Collaborate with Security, Engineering, and Product teams to translate compliance requirements into actionable technical controls and ensure new features meet regulatory standards

• Establish vendor risk management programs to assess and monitor third-party security risks across our supply chain

• Create reporting on risk posture, compliance status, and security metrics that demonstrate continuous improvement

Your background looks something like this

• 3+ years of GRC experience in high-growth SaaS or technology companies, with direct responsibility for compliance programs

• Proven track record successfully completing SOC 2, ISO 27001, or similar enterprise compliance certifications

• Expertise in data privacy regulations including CCPA, GDPR, and emerging AI governance frameworks

• Experience negotiating security terms with Fortune 500 customers and their procurement teams

• Strong project management skills with ability to coordinate cross-functional teams under tight deadlines

• Excellent written and verbal communication skills to translate complex security concepts for diverse audiences

• Working knowledge of technical security controls and ability to collaborate effectively with engineering teams

Even better

• Experience with AI/ML compliance frameworks and understanding of unique risks in conversational AI systems

• Background in healthcare or financial services with deep knowledge of HIPAA or PCI requirements

• Track record of building GRC programs at companies scaling from startup to enterprise

• Experience with GRC platforms like Vanta, Drata, or SecureFrame to automate compliance workflows

• Understanding of cloud security particularly Google Cloud Platform compliance and security features

Benefits:

• Medical, dental, and vision benefits

• Take what you need vacation policy

• Daily lunches, dinners and snacks in the office to keep you at your best

Compensation

$180K – $250K + Offers Equity