DayDream Verification Specialist Team Lead

About DayDream

DayDream helps dentists serve their patients. We support dental offices behind the scenes with clarity, consistency, and care so that providers can focus on what matters most. We're a fast-growing, remote-first team that believes in doing good work and being good to each other while we do it.

What We're Looking For

We're looking for an experienced, people minded Verification Specialist Team Lead to manage a team of high-performing Verification Specialists. This role is essential to maintaining verification quality, supporting team development, exemplifying customer service and partnering cross-functionally to drive continuous improvement in our verification team workflows.

As a Verification Specialist Team Lead at DayDream, you’ll oversee daily operations for a group of 3–6 verification specialists who support multiple practices. You’ll monitor performance, coach team members, and ensure consistent execution of our internal standards for our verifications service. You'll quickly evaluate and remove any blockers limiting the success of your team. You’ll also represent your pod in initiatives that shape how we grow by collaborating closely with Engineering, Onboarding, and company leadership to build a better billing experience for our clients and team.

Core Responsibilities

• Oversee verification operations for a pod of Verification Specialists supporting multiple practices

• Ensure verification quality and quantity standards are met at all times

• Manage team client assignments, time-off coverage, and escalated customer service issues

• Lead with a responsibility mindset, doing what's needed to ensure your team can function at the highest capacity and quality possible

• Coordinate vacation schedules, approve PTO requests, participate in hiring and firing decisions, ensure the right team fit and performance standards

• Represent your pod in discussions that inform the direction and progress of the company

• Develop and maintain SOPs and internal knowledge base articles for scalable team operations

• Set and monitor pod priorities based on team capacity and client needs

• Use sound judgment to triage issues and delegate work efficiently

• Accountable for pod performance, quality, and productivity

Performance Metrics

• Maintains pod SLA metrics for number of verifications worked per day, lead time in the client's schedule, short notice verification add in handling

• Ensures team accuracy > 95%

Developmental Activities

• Leads weekly pod meetings and cross-training discussions

• Conducts regular 1:1s with each pod member, providing structured bi-weekly coaching and support

• Conducts 90-day evaluations and annual performance reviews

• Participates in hiring strategy and QA calibration sessions

• Attends onboarding calls for new clients to ensure successful transitions

• Pilots and tracks process improvements across assigned clients

• Collaborates with engineering to suggest and test billing workflow enhancements

• Reports on the impact of process changes and recommends system-wide improvements

What You’ll Bring

• 8+ years of experience in dental RCM, particularly in verifications but an understanding of the entire cycle is a must

• 2+ years of experience managing or coaching a team in a healthcare or billing environment

• Familiarity with dental billing software and comfort with tools like Google Workspace, Slack and remote connection softwares

• Excellent written and verbal communication skills

• Strong organizational skills, attention to detail, and proactive problem-solving ability

• A collaborative, systems-minded approach with a strong interest in improving internal tools and workflows

• Bachelor’s degree preferred, but not required

Compensation & Benefits

• Competitive salaried pay

• Medical, dental, and vision insurance some with plan option premiums 100% covered for employees

• Medical and dependent care FSA options

• PTO and sick time accrue from day one

• 9 paid holidays annually

• Company-provided laptop and home office stipend

We believe great work happens when people feel supported and heard. If you care about doing things well, want to help build something meaningful, and thrive in a remote environment, we’d love to meet you.