Desktop Support Specialist

D&M Leasing, the nation's largest and highest-rated consumer car leasing company, and its subsidiary, the trusted Four Stars Auto Group, are seeking a dedicated and service-oriented Desktop Support Specialist to join our team in Henrietta, TX. Our companies are built on a shared foundation of excellence, integrity, and an unwavering commitment to customer satisfaction. Our success is driven by the thousands of loyal customers who return to us for a simple, fast, and hassle-free experience.  

This is more than a back-office IT role; you are the central support pillar that empowers our sales, service, and leasing teams to deliver on our "Experience The Commitment" promise every single day. We are looking for a proactive problem-solver who understands that every resolved ticket, every optimized system, and every supported team member contributes directly to our collective success and our reputation as a leader in the automotive industry. If you are a skilled IT professional with a passion for customer service and a desire to make a tangible impact, we invite you to apply.   

• End-User & Helpdesk Support
• Serve as the primary point of contact for all IT support requests from staff across D&M Leasing and Four Stars Auto Group locations.
• Provide timely, effective, and courteous support in person, via telephone, and through our ticketing system for all hardware, software, and network-related issues.  
• Diagnose, troubleshoot, and resolve complex technical problems related to workstations (desktops/laptops), printers, scanners, mobile devices, and other peripherals.  
• Create and maintain user accounts, manage permissions in accordance with company policy, and perform password resets in a timely manner.
• Dealership Systems & Application Management
• Provide essential frontline support for our core business applications, including our Dealer Management System (DMS) and Customer Relationship Management (CRM) software.  
• Act as a key liaison between our staff and third-party software vendors to accurately report, track, and facilitate the resolution of application-level bugs and system integration issues.  
• Assist in the installation, configuration, and maintenance of various business-specific software applications, ensuring they perform optimally to meet business needs.  
• Infrastructure & Hardware Management
• Perform the installation, configuration, and upgrading of PCs, laptops, and related equipment for new employees and as part of the scheduled hardware lifecycle.  
• Maintain a precise and up-to-date inventory of all IT hardware, software licenses, and peripheral assets.
• Conduct preventative maintenance on critical hardware and systems to minimize downtime and ensure business continuity.  
• Manage and troubleshoot local network connectivity, including wired network jacks, Wi-Fi access points, and VPN connections for authorized users.  
• Security & Compliance
• Support the enforcement of the company's data security policies and procedures, helping to ensure compliance with industry regulations such as the FTC Safeguards Rule.  
• Deploy, manage, and monitor security software, including antivirus and anti-malware solutions, on all company endpoints to protect against cyber threats.  
• Assist in educating end-users on security best practices to help mitigate common risks like phishing, malware, and social engineering attacks.  

• Required (Must-Haves)
• Proven expertise in diagnosing, troubleshooting, and resolving a wide range of hardware, software, and network connectivity issues.  
• Strong working knowledge of Microsoft Windows operating systems (11) and the Microsoft 365/Office suite.  
• Exceptional customer service and interpersonal communication skills, with a demonstrated ability to explain technical concepts to non-technical users with patience and clarity.  
• Excellent organizational and time-management skills, with the ability to effectively prioritize and execute tasks in a fast-paced, dynamic environment.  
• A self-motivated and team-oriented individual capable of working both independently and collaboratively.
• Preferred (Value-Add)
• An Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.  
• Prior experience providing IT support within an auto dealership or the broader automotive industry.
• Hands-on experience supporting a major Dealer Management System (DMS) such as CDK, Dealertrack, or DealerSocket.  
• Industry-recognized certifications such as CompTIA A+ or CompTIA Network+.  
• Familiarity with Active Directory for user and group management.
• What We Offer
• A comprehensive benefits package including health, dental, and vision insurance, plus a 401(k) plan.
• A stable and supportive work environment within a company that values its employees and is a pillar of the local community.  
• The opportunity to play a critical and highly visible role in the ongoing success of a growing and respected automotive group.
• Work Environment and Physical Demands
• This is a full-time, on-site position based at our Henrietta, TX location.
• The role involves periods of sitting, standing, and walking.  
• The candidate must be able to lift and transport moderately heavy objects, such as computers, monitors, and printers, weighing up to 50 lbs.  
• Dexterity of hands and fingers is required to operate a computer keyboard, mouse, power tools, and other computer components.  
• Occasional travel to other dealership locations within the Four Stars Auto Group may be required for on-site support.