Director - Client and Account Management (MSP/VMS)

Join an award-winning and talented organization that delivers world-class staffing and workforce solutions. Working within a vibrant and passionate team of recruitment and sales professionals you will bring your energy and enthusiasm to help grow the firm by leading a team responsible for growing local and regional key accounts in the MSP/VMS space.

About the Role:

The Director Client and Account Management is a strategic P&L position, with the primary goal of leading a team responsible for growing and managing a portfolio of accounts in mostly MSP/VMS and direct client settings. 

What will you be doing day to day?

• Lead by example, build strong client relationships and be responsible for managing a healthy P&L
• Handle a team of Recruiters, Team Leads, Recruitment and Account Managers
• Formulate strategy on trying new creative ways to achieve team targets
• Maintain a healthy individual and team book of business and monitor the performance of each team member
• Coach & Mentor team members on how to engage with clients, get updates and heads up on job orders
• Review submissions for quality and rate/margin adherence.
• Maintain a healthy P&L by processing quality submittals and making placements
• Monitor customer satisfaction regularly through quality metrics and client scorecards
• Keep track of internal scorecard and recruitment metrics for the recruitment team
• Travel to client sites and attend networking and industry.
• Be the overall point of escalation for all current clients and candidate issues
• Ensure team compliance as per client standards.
• Work with senior management in new initiatives, and programs to fuel growth
• Perform other duties and responsibilities as assigned

Your Experience:

• Bachelor’s degree or equivalency in work experience or education 
• Technical and Professional sales, staffing, recruiting, or related experience in MSP/VMS space preferred
• Experience managing and leading a team of 100 Team members or more
• Enthusiastic, goal-oriented, organized, dedicated, focused, and driven individual
• Track record of hard work, sales success, and strong customer service experience
• Proven, strong phone, written, and verbal communication skills
• Self-driven and enthusiastic while demonstrating a professional demeanor and possessing strong interpersonal skills
• Must be organized, detail-oriented, highly responsive and customer focused 
• Adaptability to demanding business environment with changing business priorities and ability to perform outstanding work under compressed time pressures

About Cynet Systems:

Headquartered in the Washington, D.C. metro area, Cynet Systems is an award-winning and one of the fasted growing workforce solutions companies that help our clients realize their talent potential through custom staffing & recruiting solutions. Since its humble inception in 2010, Cynet has had a presence in all 50 States and over 2000 people strong spread across the US. For more information, please visit our website, www.cynetsystems.com