Corporate Communications Director

Cyara is the world’s leading Automated CX Assurance Platform provider, helping leading brands across the globe deliver better CX with less effort, cost, and risk. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, chatbot testing, and production monitoring, ensuring enterprises can build flawless customer journeys across voice and digital channels while reducing the risk of customer-facing defects. Every day, the most recognizable brands across the globe trust Cyara to deliver customer smiles at scale.  Interested to find out more about us?  Check out:  www.cyara.com 

Cyara’s Diversity, Equity, Inclusive and Belonging Statement: 

At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success. 

Cyara’s Values Statement: At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive. 

Cyara, a leading B2B enterprise software company, is seeking an experienced and dynamic Corporate Communications Director to join our team. In this role, you will be responsible for developing and implementing communication strategies that enhance our brand presence, engage our stakeholders, and support our business objectives. Reporting to the SVP of Marketing, you will work closely with various departments to ensure consistent messaging and to amplify our company’s voice across all channels. 

• Develop and implement a strategic communications plan with clear objectives aligned to Cyara’s business goals and key performance indicators for external and internal communications. 
• Establish standardized communication protocols across departments, ensuring consistency in messaging, style, and cadence. 
• Manage public relations agency to draft and distribute press releases, media pitches, and other communication materials, ensuring they adhere to pre-established protocols and deliverables. 
• Manage and grow Cyara’s social media presence by setting measurable goals for reach, engagement, and follower growth on relevant platforms.  
• Identify and pursue opportunities for industry awards and recognition, with specific targets for earned media and coverage in key publications. 
• Oversee and execute internal communications, with an emphasis on defining communication processes for executive messaging, company updates, and team alignment.  
• Cultivate and maintain relationships with key media contacts and industry influencers, setting specific objectives for engagement and impact. 
• Manage and strengthen analyst relations by developing a strategy to engage key industry analysts, ensuring consistent and impactful communication that positions Cyara as a market leader. 
• Monitor and evaluate media coverage, conducting monthly performance reviews of all communication campaigns against defined KPIs. 
• Lead the creation and distribution of Customer and Company newsletters, ensuring content aligns with measurable engagement targets. 
• Collaborate with the marketing team to ensure communication strategies are not only aligned, but also driving marketing objectives with measurable results.  

• A minimum of 10+ years of experience in corporate communications, public relations, or a related field, including external and internal communications, with a focus on driving strategic, measurable outcomes. 
• Exceptional written and verbal communication skills, with the ability to develop materials that align with established communication protocols. 
• A proven track record in securing media coverage and industry awards with quantifiable success metrics. 
• Strong project management skills with the ability to set clear deliverables and meet review timelines. 
• Experience in establishing and managing communication frameworks and reviewing progress regularly to improve strategy. 
• The ability to work cross-functionally, ensuring communication strategies are aligned with company-wide goals and continuously optimized. 
• A proactive, creative approach to problem-solving with strong emphasis on measurable business impact. 
• A bachelor’s degree in Communications, Public Relations, Marketing, or a related field is preferred. 
• Background working for Private-Equity owned software companies is preferred. 

Why you should join us: 

At Cyara you’ll have the opportunity to work with a group of people who share common goals, are driven by a similar passion, and value the expertise of their peers. Cyara is committed to being an  equal opportunity employer, focused on building and maintaining a diverse, inclusive and authentic workplace; and a work environment that is free from discrimination and harassment, based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. At Cyara we appreciate and welcome the fact that our culture is living and growing as we continue to evolve over time. With this opportunity comes the chance to enjoy a flexible work environment, competitive compensation and a work culture that's results-oriented, fast-paced and focused on continuous improvement, whilst maintaining a family first, team oriented, and ever positive atmosphere.

Cyara cares for its own - you’ll feel that on your first day - and you'll get the chance to work for a global, growing company, and an all-inclusive team of innovators.  We credit our amazing growth and success to the fact that we’ve built our business on four essential values that we live and breathe every day: 

Deliver Excellence

Innovate Boldly

Integrity First

Embrace Curiosity

Interested? Know someone who might be? Apply online now. 

Agencies: Thanks but we’ve got this one!  Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team.  Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CV's. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid