Product Operations Lead - MetaMask

Consensys is the leading blockchain and web3 software company founded by Joe Lubin, CEO of Consensys and Co-Founder of Ethereum. Since 2014, Consensys has been at the forefront of innovation, pioneering technological developments within the web3 ecosystem.

Through our product suite, including the MetaMask platform, Infura, Linea, Diligence, and our NFT toolkit Phosphor, we have become the trusted collaborator for users, creators, and developers on their path to build and belong in the world they want to see.

Whether building a dapp, an NFT collection, a portfolio, or a better future, the instinct to build is universal. Consensys inspires and champions the builder instinct in everyone by making web3 universally easy to use and develop on.

Our mission is to unlock the collaborative power of communities by making the decentralized web universally easy to access, use, and build on. 

You’ll get to work on the tools, infrastructure, and apps that scale these platforms to onboard one billion participants and 5 million developers. You’ll be constantly exposed to new concepts, ideas, and frameworks from your peers, and as you work on different projects — challenging you to stay at the top of your game. You’ll join a network of builders that reaches the edge of our ecosystem. Consensys alumni have moved on to become tech entrepreneurs, CEOs, and team leads at tech companies. 

About MetaMask

We’re building for a future where the internet and world economy empowers people through interactions based on consent, privacy, and free association. Where both communities and individuals flourish. To accomplish that, we’re working hard to make web3 accessible for everyone around the world.

MetaMask is both a crypto wallet and a gateway to the decentralized web. Our tools help people create communities, play video games, access financial services, make payments, invest in assets, protect against economic turmoil, and more. Our browser extension and mobile platforms meet the needs of millions of users and developers across the world.

Originally a humble key manager, today MetaMask serves over 30 million monthly active users as a decentralized application development platform, an aggregator of decentralized cryptocurrency exchanges, and a decentralized identity manager.

What you’ll do

MetaMask is entering its next chapter — scaling as a global consumer product and preparing for IPO. We are hiring a Product Operations Lead to drive product & cross-functional processes and help us increase revenue and hit product KPIs with continuous improvement

You will lead a small team of Product Operations Managers across multiple product lines, partnering with Product, Design, Engineering, Customer Success and Go-to-Market functions to deliver revenue opportunities and achieve IPO readiness KPIs by shipping on schedule, raise the bar on quality, and reduce ambiguity. This role is both operational and strategic: part process architect and bar-raiser, part AI/automation champion, part effective coordinator with functions and stakeholders.

Responsibilities

• Lead & scale the team: Develop and coach Product Operations Managers supporting multiple product lines.
• Drive AI adoption and automation: Bring an AI/automation-first mindset into every workflow. Pilot and deploy agents to automate reporting, streamline comms, and accelerate data-driven decision-making.
• Operationalize north stars:
• Ship value with consistency — ensure we consistently deliver highest value  to users in a timely manner, with minimum surprises.
• Raise product quality — raise the bar and reinforce a culture of quality and prevention, continuous improvement, and performance rigor.
• Standardize processes: Roadmap planning, feature readiness, feedback loops.
• Data & reporting: Build AI-powered dashboards and insights to inform leadership decisions.
• Customer & market feedback: Capture signals and translate them into actionable inputs.
• Program management: Own long-term, multi-phase initiatives from ideation/iteration to GTM, from development through maintenance.
• Cross-functional glue: Work hand-in-hand with PMs, Designers, EMs to align timelines and priorities.
• Continuous improvement: Identify bottlenecks and implement scalable solutions to improve product velocity & quality, and reduce fire drills.
• Transparency & trust: Maintain clear, early, and frequent communication across MetaMask and ConsenSys.

Would be great if you brought this to the role

• 7+ years of experience in Product or Business Operations, or related roles.
• Proven track record of leading and developing teams.
• AI-forward thinker: you’ve deployed automation, agents, or AI tooling to improve operations.
• Strong communicator who can align technical and business stakeholders.
• Skilled at building scalable processes and frameworks.
• Comfortable with analytics and dashboards; curious to extend with AI-driven insights.
• Thrive in ambiguity, velocity, and crypto-native contexts.
• Experience in crypto/web3 is a strong plus.

What Success Looks Like

• MetaMask increases revenue and hit product KPI targets consistently
• MetaMask ships critical features on schedule with minimal surprises.
• Product quality is measurably higher,  fewer fire drills, more prevention.
• AI and automation is deeply embedded in how the team operates — less manual overhead, more leverage.
• Leadership has clear, reliable data to drive decisions.
• Engineers and designers feel empowered, protected, and heard.
• Effective coordination with Customer Success, GtM functions and other stakeholders
• Development velocity and drive/motivation improve quarter over quarter.

Don't meet all the requirements? Don't sweat it. We’re passionate about building a diverse team of humans and as such, if you think you've got what it takes for our chaotic-but-fun, remote-friendly, start-up environment—apply anyway, detailing your relevant transferable skills in your cover letter. While we have a pretty good idea of what we need, we're ready for you to challenge our thinking on who needs to be in this role.

It is a requirement of employment in this position that applicants will be required to submit to background checks including but not limited to employment, education and criminal record checks. Further details will be provided to applicants that successfully meet the criteria for the position as determined by the company in its sole discretion. By submitting an application for employment, you are acknowledging and consenting to this requirement.