National Admissions Coordinator

Overview

The National Admissions Coordinator supports admissions operations by providing onboarding, training, and operational coverage for campus-based Admissions Coordinators. The role ensures compliance with institutional, state, and federal regulations, promotes consistency in admissions processes, and helps improve the prospective student experience through streamlined, standardized practices.

Responsibilities

• Provide onboarding, training, and ongoing support for campus-based Admissions Coordinators to ensure consistency in processes and practices
• Deliver training programs for Admissions Coordinators across campuses
• Maintain current knowledge of admissions policies, procedures, and coordinator responsibilities
• Monitor and track admissions metrics, prepare reports, and identify trends or areas for improvement
• Ensure compliance with institutional, state, and federal policies, including FERPA requirements
• Conduct audits and participate in compliance reviews to confirm adherence to standards
• Collaborate with compliance and quality assurance teams on documentation and reporting accuracy
• Serve as the primary point of contact for process-related questions and operational issues from campus-based Admissions Coordinators
• Support the standardization and continuous improvement of admissions processes across the organization
• Work with campus leaders, admissions teams, and other departments to resolve issues and enhance the student experience
• Provide temporary on campus coverage and operational support for admissions offices during vacancies, leaves, or peak enrollment periods
• Participate in special projects and cross-campus initiatives

• Other duties as assigned

Qualifications

• High school diploma / GED (required)
• Associates Degree in business or other related field (preferred)
• Minimum five (5) years of experience in an admissions coordinator role (required)
• Experience in a career college or higher education setting (preferred)

• Proficiency in training, coaching, and supporting admissions staff across multiple locations
• Strong knowledge of admissions processes, documentation standards, and compliance requirements, including FERPA
• Ability to analyze admissions data, identify trends, and prepare reports for leadership
• Proficiency with admissions systems, student information systems, and Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Strong written and verbal communication with the ability to present information clearly to diverse audiences
• Ability to build collaborative relationships with campus leaders, admissions staff, and cross-functional teams
• Strong organizational capabilities with the ability to manage multiple priorities and meet deadlines
• Problem-solving and critical-thinking with the ability to recommend process improvements and resolve operational issues

• Able and willing to:
  • Communicate, think, learn, and reason
  • Use computers and computer systems (including hardware and software) to process transactions, store documents, enter data, or perform assigned tasks
  • Safely ambulate and/or maneuver when on-site at Company locations
  • Demonstrate and utilize active listening, inductive reasoning, information ordering and category flexibility
• Ability to use good judgment, problem-solving and decision-making skills
• Ability to maintain confidentiality and manage sensitive information with discretion
• Ability to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously
• Ability to gain, understand and apply information and data as it relates essential functions of the position
• Ability to foster long-term relationships with stakeholders

• Ability to navigate admissions and CRM systems
• Ability to deliver training and guidance consistently across multiple locations
• Ability to evaluate admissions processes and contribute to operational improvements
• Ability to maintain confidentiality of student and employee information in compliance with FERPA
• Ability to travel occasionally to campuses to provide training, audit support, and coverage

• Work is performed indoors in a climate-controlled environment when on site at assigned company location. Employees must be able to safely ambulate when on company premises.
• This position is designated as Remote. Employees must meet minimum technical standards for eligibility and participation.
• Overnight and/or Local travel required (up to 10%)