Assistant Manager Analytics

Overview

***This position is open to current Community Transit employees only. External applications will not be considered.***

As the Assistant Manager of Analytics, you will manage a team of analysts who use data to identify, calculate, and communicate key performance indicators, trends, forecasts, and business opportunities.  You will be responsible for successfully executing daily operations, providing quality assurance controls, and maintaining the team’s excellent level of service to both internal and external clients.

Essential Duties

• Manage the quality assurance process to provide high quality, consistent, accurate, and valid data products.  Direct and oversee the preparation of reports and information for decision making.  Ensure that data handling and analysis comply with internal procedures, ethical standards, and data privacy regulations.  Troubleshoot data processes, identify errors, and work with information technology to find resolutions.
• Collaborate with Information Technology to deliver data and analytics solutions to customers.  Utilize data collection methodologies, data engineering, and the agency data warehouse.  Assess and recommend new technologies and tools to enhance the team's capabilities and efficiency.
• Define and monitor key performance indicators (KPIs) to measure the effectiveness and impact of initiatives.  Utilize data analysis and business intelligence tools to identify trends, patterns, and insights that can inform decision-making and strategy.  Use data to make predictions and forecasts to help the agency plan for the future.  Provide internal and external customers relevant information and data to support their business goals.  Provide contract compliance reporting for federal, state, grant, and contracted service requirements. 
• Supervise staff.  Prioritize and assign work, conduct performance evaluations, make hiring, termination, and disciplinary recommendations, ensure staff is trained, and offer professional development opportunities.  Promote diversity, equity, and inclusion values in all staff programs and activities. 
• Effectively communicate data insights and findings to non-technical stakeholders, helping them understand and act on the information.  Enable, support, and encourage the use of data in decision-making. 
• Assist with developing data-related policies and procedures to ensure data governance, team efficiency, and an excellent level of service.  Collaborate with managers and directors to align data initiatives with the agency’s overall strategic goals. 
• Perform other duties of a similar nature.

Requirements

Minimum Qualifications

• 5 years of progressively responsible experience in data management and analysis.  This includes designing and managing relational database environments, using advanced data analysis tools, applying statistical methodologies, interpreting business questions into analyses, and communicating analytical findings to a diverse audience. bachelor’s degree in statistics, computer science, mathematics, may account for 3 years of experience.
• 3 years of experience managing teams to deliver data-based solutions.

An equivalent combination of education and experience to successfully perform the job duties is also accepted.

Knowledge Requirements

• Database and data warehouse design and DevOps processes.
• Data collection, engineering, cleaning, and validation techniques.
• Quality assurance and quality control processes.
• Analytical and statistical methodologies.
• Awareness of ethical considerations related to data privacy, security, and bias.
• Supervision and management.
• Performance management and review process.
• Federal, state, and other contractual requirements.
• Transportation industry practices and transit operations.

Skill Requirements

• Fostering an inclusive workplace by upholding Community Transit’s core values in support of the organization’s vision and mission.  Inspiring team commitment, pride, and trust while promoting cooperation and motivating members to achieve shared goals.  Demonstrating courtesy, sensitivity, and respect in all interactions.
• Establishing and maintaining effective interpersonal relationships with coworkers, supervisor, the public, and others.  
• Effective written and oral communications that are timely, relevant, concise, and clearly outline necessary actions.
• Presenting technical and non-technical information to audiences with varying levels of technical expertise.  
• Facilitating cross-functional teams.
• Ability to think critically, identify strengths and weaknesses and alternate solutions, conclusions, or approaches to problems.
• Managing multiple tasks simultaneously and effectively and adjusting to changing priorities.
• Data management.
• Project Management.
• Proficiency with data manipulation, analysis, and visualization.
• Professional experience with PC-based software such as MS Office, email, and scheduling applications.

Preferred Knowledge and Skills

• Knowledge of agency data sources.

Working Conditions

Hybrid telework may be available.  Availability is at management discretion and may not be available for this position based on the nature of the work.  Work is performed in an office environment and requires the use of office equipment and technology.  You may also be required to lift and carry materials up to 20 pounds occasionally, and up to 10 pounds frequently.  While performing fieldwork, you may also be exposed to automotive fumes, odors, and dust, and may need to complete tasks in noisy environments and varying weather conditions.

Application and Selection Process

• Only on-line applications accepted. 
• Applicants for this job may be considered for other openings up to six months after the date this position is filled.
• Applicants who meet the minimum requirements may be scheduled for an interview as well as a variety of tests to demonstrate knowledge, and skills for the position.  The evaluation process may include interviews, background check, reference checks and various performance tests.

Employee Benefits

• Employees (and their families) are covered by medical, dental, vision, basic life and disability insurance.
• Employees participate in the Public Employees Retirement System (PERS) and have the option to enroll in the agency’s deferred compensation plan.
• In addition to WA Paid Sick Leave, employees in this position, accrue of 24 days of Paid Time off (192 hours) in their first year and ten (10) paid holidays throughout the calendar year.
• Full list of all benefits and details can be found here.

If you are related to or share the same living quarters of a current Community Transit employee, please let your Recruiter know as your eligibility for this position may be affected.

Community Transit provides a tobacco-free and drug-free work environment.  As a recipient of federal funds, Community Transit is an Equal Opportunity Employer and does not unlawfully discriminate on a basis prohibited by Federal, State or Local law.  We value and encourage diversity in our workforce.  EOE AA M/F/Vet/Disability.  Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.