Xactimate Subject Matter Expert

Copperhead, an operating group of Command Holdings, is seeking a dedicated professional with a proven track record of success to join our team. The Xactimate Subject Matter Expert will support our work with FEMA and the Hermit’s Peak/Calf Canyon Claims located in Santa Fe, NM. The Xactimate Subject Matter Expert will be responsible policy interpretation, technical knowledge, use of clear and effective communication, use of technology and have a high degree of knowledge in their subject matter (Xactimate).

Responsibilities may include, but are not limited to:

• Assisting with building reports to include but not limited to: Xactimate Software.

• These reports shall be created and added to claims as documentation to determine allowable payable costs claimed based on the legislation, regulations, and policies of the Claims Office.

Candidates are not required to be local in Sante Fe, NM but they must be willing to support on-site on a 6-10 shift schedule for 90-days at a time.

Travel, lodging and per diem are provided.

This position is contingent on contract award.

Work Environment:

• Moderate noise (i.e. business office with computers, phone and printers) and /or occasional Loud noise (airfield, large equipment).

• Ability to sit at a computer terminal for an extended period of time.

Physical Demands:

• While performing the responsibilities of the job, the employee is required to sit, stand, talk, and hear.
• Employee is often required to sit and use their hands and fingers to operate a computer.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Travel:

• 50%+ / Frequent travel.

Copperhead Technologies, an operating firm of Command Holdings, a Pequot company, is a tribally-owned firm providing management consulting services to U.S. government agencies.

Pursuant to PL 93-638, as amended, preference will be given to qualified Native Americans and spouses in all phases of employment.

At Copperhead Technologies, our employees are the embodiment of our success as a firm. Our team is comprised of a tenacious group of professionals located across the globe. It includes military veterans and spouses of active duty troops, former federal employees, policy experts, academics, attorneys, and technical and business experts, all of whom share a strong work ethic and the skills to succeed in both collaborative and independent environments. Copperhead Technologies is invested in the long-term success of both our clients and colleagues for the right reasons. Our dedication to putting good government into practice is underpinned by a merit-based culture that measures success by productivity and credibility.

Copperhead Technologies will provide reasonable accommodations to applicants who are unable to utilize our online application system due to a disability. Please send your request to the Human Resources Team.

Copperhead Technologies is committed to equal employment opportunity based on merit. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, sex, disability, protected veteran status, or any other basis protected by applicable federal, state, or local law, and in accordance with EO 14173 and Federal Employment Laws: Equal Employment Opportunity and Employee Polygraph Protection Act. 

Copperhead Technologies Affirmative Action Program is available to any employee or applicant for employment for inspection upon request, to the extent required by federal regulations. The Affirmative Action Program can be accessed during normal business hours by making an appointment with the Human Resources Team.

Basic Qualifications

• Bachelor’s degree in related field.
• Any industry-standard certification required for specific SME type (Xactimate).
• Minimum of ten years of combined experience in the field of practice as a Subject Matter Expert with focus on the following areas;
• Policy Interpretation:
• Ability to understand and interpret complex federal policy language, including relevant statutes, regulations, policies, guidance, and directions.
• Technical Knowledge:
• Disaster-related knowledge and background to accurately assess losses, damages, repairs, and replacement costs in line with subject matter areas of expertise.
• Clear and Effective Communication:
• Customer service, excellent written and verbal communication skills and knowledge and ability to explain policy and regulations to claimants, FEMA staff, and other stakeholders.
• Use of Technology:
• Proficiency in using claims management software, databases, and other technology tools that facilitate claim processing, documentation, and communication.
• SME Reports:
• Must be proficient and have a high degree of knowledge on how to accurately build SME reports which provide adequate compensation for claimants to rebuild and recover.
• Must be proficient in assessing property and fire related and flood-related, and other compensable damages accurately, which involves understanding the extent of damage, the required repairs, required documentation, and associated costs.
• Must be willing to support on-site on a 6-10 shift schedule for 90-days at a time.
• Outstanding communication skills, influencing abilities, and client focus.
• Demonstrated proficiency in using all Microsoft Office applications.
• Ability to pass a federal background investigation including fingerprinting.
• Must be able to obtain DHS suitability.
• Ability to access federal facilities in compliance with Real ID. More information about Real ID can be found here: https://www.dhs.gov/real-id/about-real-id and at https://www.tsa.gov/travel/security-screening/identification.
• Applicants must be currently authorized to work in the United States on a full-time basis. Copperhead Technologies will not sponsor applicants for work visas for this position.

Preferred Qualifications

• Master's Degree.
• Previous support/experience with FEMA.

Copperhead Technologies offers a competitive benefits plan including:

• Health, Dental, and Vision Insurance
• Flexible Spending Accounts
• Life and Disability Insurance
• 401(k)
• Paid Time Off
• Paid Holidays
• Employee Assistance Program
• Pet Insurance

Eligibility requirements apply.