Genesys Careers, Benefits, Review

At Genesys, we promote a culture of empathy in which every voice is heard, valued, remembered, and understood. We believe it's our responsibility to close equity gaps and foster a culture of inclusion and equality - where every employee feels that their uniqueness is appreciated and knows that they'll be treated fairly. Our culture of inclusion is bolstered by our commitment to one another and ourselves, as well as an unwavering desire to build a better and more just organization.

Genesys Women of Color (GWOC):

• Genesys Women of Color (GWoC) is dedicated to supporting the unique challenges faced by Women of Color in the workplace. We seek to promote a workforce that understands the true meaning of empathy, connection and cultural understanding through exposure to diverse backgrounds, realities and lifestyles. 

Genesys Women in Tech (GWIT)

• GWIT hosts a safe space and a community for all of Genesys to come together to ignite conversations and actions around the many barriers women face while celebrating the many achievements made by women and our allies. 

Genesys Black Employees and Allies Membership (GBEAM)

• Genesys Black Employees & Allies Membership (GBEAM) exists to cultivate a space for Black employees & their allies to collaboratively build a professional development framework that assists in the advancement of current Black talent while building a pipeline for future Black talent at Genesys.

Genesys Latinx in Tech (GLiT)

• Genesys Latinx in Tech (GLiT) will work to increase participation and advancement of Latinx in the technology workforce, both within Genesys and in our larger Latinx community. GLiT will promote cultural awareness to all Genesys employees through sharing our Latinx culture and ensure a healthy, inclusive environment as a familia to achieve equity at all levels.

Genesys LGBTQIA (GPlus)

• Exists to embody and represent the Plus. We encourage the varied expression of our LGBTQ employees and allies. 

Your Experience Matters

Not only is the experience you bring to Genesys important, but so is the experience you have at Genesys. What you know and how it comes to life are critical to your happiness — and our collective success. 

That’s why we collaborate to achieve shared goals. We strive to raise the bar on our performance and focus on creating a positive impact on our ecosystem. We demonstrate empathy by cultivating an environment of openness, caring and belonging where we push each other to improve. And we do this all so your experiences can create better experiences for our customers and theirs. 

With Genesys, organizations have the power to deliver proactive, predictive, and hyper-personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, and this is how we do it:

• Genesys Cloud is designed to take full advantage of modern cloud strategies and technologies. A microservices-based architecture, API-first development, open data and AI give you rapid innovation, agility and resilience. The platform’s composable design optimizes your customer experience tech stack so you can focus on configuring exactly what your business needs, with limited disruption.

Our benefits package is deep and comprehensive, providing you and your family with quality, life-enhancing programs.

When we say the benefits of working at Genesys are many, you’ll see we mean that quite literally. We do our best to provide our employees with plans and programs that meet their individual and family needs.

We are a global company, so the benefits may vary by country. If you are applying from outside the United States, please check with your recruiter to verify what is available to you in your area.

IMPACT TOGETHER

Impact Together is our social impact program. It’s how we, as a team and as individuals, show up in our communities. We have the opportunity to set the pace as a philanthropic leader in the industry by focusing on four key pillars:

• Community engagement
• Crisis response
• Planet
• Reskilling and awareness

SUSTAINABILITY

Every company makes an impact on the world; Genesys is committed to ensuring ours is a responsible and positive one. We’re actively building and executing sustainability processes that improve people’s lives, drive us toward being carbon-neutral and foster ethical practices.

EQUAL OPPORTUNITY

Genesys is an equal opportunity employer that celebrates diversity, inclusion, and mutual respect in our workplace. We evaluate qualified applicants without regard to race, color, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.

The Next Step In Your Career Is Waiting

Whether you’re a recent grad or an experienced professional, at Genesys you’ll find an exciting work environment filled with interesting challenges, important responsibilities and intrinsic rewards. Teamwork knows no geographical boundaries at Genesys. We’re focused on what’s most essential to establish a clear path while building understanding and engagement.

• Administrative careers
• Customer Success & Services careers
• Finance careers
• Human Resources careers
• IT careers
• Legal careers
• Marketing careers
• Product Management careers
• Project Management careers
• Engineering careers
• Sales careers
• Internships