Fast Facts

City Year is seeking a Managing Director of Impact to enhance service delivery and manage relationships with district and school partners, aligning initiatives with educational goals in Orlando, FL.

Responsibilities: Key responsibilities include managing the Impact Department, developing district partnerships, overseeing service product development, budgeting, and ensuring a positive AmeriCorps member experience.

Skills: Essential skills include strong leadership, relationship management, strategic planning, public speaking, problem-solving, and proficiency in MS Office tools.

Qualifications: Preferred qualifications include a BA/BS degree (Master's is a plus), 10+ years of relevant experience, familiarity with educational standards, and a passion for youth development.

Location: Onsite in Orlando, FL.

Compensation: Not provided by employer. Typical compensation ranges for this position are between $90,000 - $120,000.

Application Instructions

Click Apply to submit your online application. Please attach a resume and thoughtful cover letter on the "My Experience" page in the "Resume/CV" field.

Active City Year Staff members must login to Workday to apply internally.

Number of Positions: 1

Position Overview

The Managing Director, Impact (MDI) is responsible for deepening the impact of the service model, while also managing district and school relationships. The MDI ensures that our program delivers high quality Whole School, Whole Child (WSWC) services and develops AmeriCorps members’ leadership skills to help drive student and school achievement.

Job Description

Reporting to theExecutive Director and Senior Vice President, the Managing Director, Impact (MDI) is responsible for leadingthe Impact Department, helping to develop and implement City YearOrlando’s educational partnerships, vision, and measurable impact, and to effectively manage the overall district relationships with Orange County PublicSchool District (OCPS), including district level staff. The MDI will serve on the Site Leadership Team (SLT).

The MDI will work to train, implement, and evaluate outcomes of the strategic education plan, WSWC model, collection and collation of student level data, and ensure that all AmeriCorps, City Year, and school district site education goals are met. The MDI will ensure the implementation of WSWC with fidelity to the model. In addition, the MDI will be responsible for strategically identifying, building, resourcing, and cultivating key relationships to drive thesuccess of the Impact Department.Additionally, the MDI will serve on the site senior leadership team, helping to drive and support site-wide initiatives and projects.

Location: Orlando, FL (onsite)

Responsibilities

Primary responsibilities for this role include:

Management of the Impact Department

Developing and maintaining a strong relationship with District Partners

Service Product Development and Implementation

Developing and maintaining department budget

Providing a positive AmeriCorps Member Experience

Participating as a member of the City Year National Network

Management of Impact Department

While day-to-day and school specific interactions with school partners will be owned by the Impact Director and Impact Managers, the MDI will work closely with these staff to make sure the message and implementation of service are aligned.

The MDI is responsible for managing the Impact Director and Director of Service and Learning, in addition, to providing hands on leadership to the Impact Managers. This includes holding weekly 1:1’s, coaching sessions, leading Impact Team Meetings, and developing initiatives to improve the overall service model.

Identify opportunities to strengthen the experience of Impact staff and AmeriCorps members, lead trainings, team professional developmentand teambuilding to foster a positive team culture. Develop and lead staff in accordance with a goals-focused and people-oriented department vision. Inspire and motivate teams to provide excellent service and work.

Lead the development, execution, and evaluation of City Year Orlandos’s school-based service model to ensure that annual impact goals are set and met, in alignment with our partnerships with OCPS and AmeriCorps.  

Developing and Maintaining Strong District Relationships

The MDI manages overall aspects of the district partnerships and will work with the Executive Director to develop district strategies. Primary responsibilities include ensuring a high level of quality and measurable impact with students off-trackfrom high school graduation. The MDI works with site leadership and school districts to identify and communicate City YearOrlando’s long-term impact strategy in order to achieve long-term impact goals. This includes determining potential new schools, developing education partnerships, and building sustainable district relationships. The MDIis responsible for routine communication with key stakeholders in the district.

The MDI will be responsible for understanding the current education environment of the school districts we serve -Orange County PublicSchool District. He/she will lead on understanding and presenting the organization to district staff. The MDI will also be responsible for building and maintaining key relationships with decision-makers, support staff and others who advance City Year’s efforts. 

The MDI will work closely with the local district point persons to make sure all goals are being met and local district staff members feel informed and invested in the partnership. Additionally, the MDI will identify and engage staff within the districts to educate them about City Year’s service and ways to support it. This will be accomplished by attending external meetings, joining community groups or work groups, and tracking relevant local information on education topics. The MDI will communicate findings to the site’s leadership team to inform them of new developments that may affect our education vision and service. 

Service Product Management

The MDI will lead the development and execution of the site’s Whole School Whole Child (WSWC) strategy for product development and content management implementation, review, and evaluation. The MDIis responsible for setting the vision and strategy of AmeriCorps Member observations and will collaborate with the Impact Team to ensure AmeriCorps Members are properly implementing the WSWC model.The MDI will also obtain feedback from corps members, staff members and school partners, review best practices from City Year and education experts, and review City Year data. In addition, the MDI will target areas of strength and improvement to promote to colleagues or to address through additional training and resources.

Department Budget Oversight

The MDI will work with the Executive Director and Impact Leadership Team to develop andmaintain the Impact Department budget. The MDI will create andmonitor the Impact Department budget, which includes approving requests, managing the spending strategy, and coordinating with the operations department to track spending.Additionally, the MDI will collaborate with the Director of Development to ensure the criteriaof site grants are being met.

Positive AmeriCorps Member Experience

The MDI will work with the Impact Department and the entire staff to ensure all AmeriCorps members have a positive year of service. This will involve communicating needs,planning and implementing professional development andappreciation days for the AmeriCorps Members, and working with Impact Managers to facilitate conversations with corps.

City Year National Network Participation

The MDI is expected to be an active member of the City Year national network by participating in conference calls/meetings, responding to emails, and completing other tasks as necessary. The MDI may also be asked to lead on select network initiatives.

There is no “typical day”; here are some of the ways that you will Connect, Lead, Problem Solve and Inspire: 

Connect 

• Connect with district liaison to review the state of all partnerships and ensure alignments with OCPS vision and goals
• Meet with Executive Director regarding impact goals and supports
• Collaborate with various departments to support events and initiatives
• Join online or in-person network/community calls to share and learn

Lead 

• Utilize responsive and adaptive leadership to pivot as needed; be a leader who can adapt to the needs of their team
• Observe and share feedback with leadership team on school partnership, team performance, and progress-to-goals
• Meet with Impact Leadership Team to plan and implement upcoming events, initiatives, policy and programming. 
• Lead and/or support large CYO events and programming

Problem Solve 

• Review programmatic data with leadership team and identify gaps in services; respond with a plan to dispatch resources, develop training and build capacity through an asset-based lens. 
• Respond to urgent phone calls, emails, and text messages from stakeholders
• Support and Equip the Impact Team to resolve urgent service-related school issues in a timely manner
• Coach members of the department through communication challenges and conflict resolution 

Inspire 

• Start of day centering exchange with teams 
• End of day centering exchange with teams 
• Celebrate all wins and consistently create spaces for people to be seen and heard
• Demonstrate servant leadership and model work-life balance

Required Qualifications 

• BA/BS required, Master’s Degree in Education, Social Work, Urban Studies, Youth Work, or other related field a plus. 
• High degree of emotional intelligence. 
• Experience working with or for a school district is a plus. 
• Demonstrated ability to work with and inspire a diverse team of young adults in educational, community service, or youth development organization. 
• Proven success operating in ambiguous and changing environments.  
• Passion for serving students, schools and communities.  
• Experience in managing, coaching, and developing teams toward achieving results.  
• Proven Relationship Management Skills – the ability to strategically identify, build, and cultivate relationships within the school district, and among educational partners and stakeholders. 
• Outstanding planning skills – the capacity to strategically imagine, plan, and implement initiatives. 
• Exceptional public speaking and presentation skills with the demonstrated ability to communicate a vision and inspire others.  
• Excellent problem-solving skills. 
• Ability to work with and interact with multiple, diverse stakeholders. 
• City Year / AmeriCorps experience a plus. 
• Excellent written and oral communication skills. 
• Demonstrated proficiency in computer skills (MSWord, MS Excel, PowerPoint, Outlook). 
• Possess a valid driver’s license and vehicle.  

Additional Qualifications

• 10+ years of relevant experience, work in the education or social service programs preferred. 
• Fluency in educational standards and metrics is strongly preferred along with ability to direct improvements to instructional practice using data. 
• Familiarity with national service and school district partnerships strongly preferred. 
• Familiarity with Generation Z learning and working styles strongly preferred. 

To Apply: Qualified applicants should apply and submit a resume, cover letter, and references. Incomplete applications will not be considered. 

City Year is an Equal Opportunity Employer, committed to a diverse workforce. Individuals from all backgrounds are encouraged to apply, including persons with disabilities and veterans. 

Benefits

Full-time employees will be eligible for all benefits including vacation, sick days and organization holidays. You may participate in all benefit programs that City Year establishes and makes available to eligible employees, under (and subject to all provisions of) the plan documents that govern those programs. Currently, City Year offers medical, dental, vision, life, accidental death and dismemberment and disability coverage, Flexible Spending Accounts (FSA), and other benefits including 401(k) plan(s) pursuant to the terms and conditions of company policy and the 401(k) plan document. For more information, click here.

Employment at City Year is at-will. 

City Year does not sponsor work authorization visas.