Fast Facts

City Year Greater Boston is hiring a Director of Volunteer Programs to lead volunteer engagement and manage a team of AmeriCorps members. This on-site role focuses on creating impactful volunteer experiences while supporting fundraising initiatives.

Responsibilities: Oversee a calendar of volunteer events, manage AmeriCorps members, develop partnerships, and ensure successful volunteer delivery while analyzing performance for continuous improvement.

Skills: Strong leadership, event management, performance coaching, and data analysis skills are required to effectively engage volunteers and manage programs.

Qualifications: Experience in program management, team leadership, and community engagement is preferred, along with a strong understanding of City Year culture.

Location: This position is located in Boston, MA, and is 100% on-site with no remote work options available.

Compensation: Not provided by employer. Typical compensation ranges for this position are between $70,000 - $95,000.

Application Instructions

Click Apply to submit your online application. Please attach a resume and thoughtful cover letter on the "My Experience" page in the "Resume/CV" field.

Active City Year Staff members must login to Workday to apply internally.

Number of Positions: 1Work Location: 100% On-Site

Position Overview

City Year Greater Boston (CYGB) is seeking a creative, organized, and thoughtful Director of Volunteer Programs. This individual will lead a team of AmeriCorps Members (ACMs) in the execution of a robust calendar of volunteer opportunities with corporate and individual stakeholder and donors. This role plays a critical role in the success of City Year’s fundraising model while ensuring that school and community partners’ highest priority needs are met.

Job Description

Program and EventDelivery– 40%

• Lead service eventsand engagements for at least1,500 volunteers annually, including up to four events for200+ volunteers.
• Collaborate with Development and Service Impact teams to create new volunteer opportunities for stakeholders.
• Develop and manage partnerships with school, community center, andcity liaisons to ensure the necessary conditions and resources are in place for successful volunteer opportunities.
• Manage permitting and CORIprocesswith Boston Public Schools and Boston Parks & Recreation.
• Oversee the Service Reserves programs including training, evaluation, tracking, and communications to members.
• LeadAmeriCorpsmembers and volunteers through the execution of painting, mural, landscaping, light construction, and supply kit projects.
• Complete physical service projects asrequiredand regularly support onsite prep with the team.

Corps Member Program Delivery and Experience– 40%

• Lead, manage, and coach a team of AmeriCorps members to achieve service performance requirements.
• Lead witha strong senseof City Year culture and values, consistently using City Year culture tools; make meaning of City Year culture and foster strong personal connections to the deeper meaning of our work in schools.
• Utilize performance management tools to set expectations,identifystrengths, andfacilitateindividual development plans.
• Design andfacilitateimpactful trainings that include project management skills, facilitation of volunteer opportunities, graphic design, public speaking, light landscaping, construction, and more.
• Coach ACMs on all aspects of event and volunteer management, including promoting regular feedback and self-reflection.
• Collaborate across departments to create a strong pipelineofCivic Engagement AmeriCorps member candidates from November – May. 
• Conduct interviews andparticipateinselectionsprocess for Civic Engagement AmeriCorps members.
• Support site alignment on AmeriCorps member experience.

Data,Continuous Improvement, and Operations– 15%

• Collaborate with the Director of Analytics to collect and analyze data toidentifyareas of improvement opportunities.
• Collaborate withDevelopmentteam tofacilitatefeedback from key donor groups and stakeholders.
• Analyze volunteer and service partner data and industry trends to continually improve upon volunteer offerings.
• Attenddepartment and team meetings to share insights and trendsidentifiedfrom the data analysis.
• Ensure that events fall within designated budgets,submittingorders and processing invoices in a timely manner.
• Ensure maintenance of Civic Engagement team tools, storage spaces, and leasedvehicle.

Organizational Initiatives & Site Support– 5%

• Support sitewide initiatives, including fundraising events, Learning & Development Days (LDDs), AmeriCorps member appreciation events, and team days.
• Partner across the City Year network with other Civic Engagement programs to ensure alignedtrainings, best practice sharing, and professional development opportunities forCivic EngagementAmeriCorps Members.
• Organize, lead, and/orassistin executing special projects that may fall outside the scope of regular duties. The specific responsibilities andpurposeof special projects may vary. 
• Assume other tasks as delegated by supervisor. 

Benefits

Full-time employees will be eligible for all benefits including vacation, sick days and organization holidays. You may participate in all benefit programs that City Year establishes and makes available to eligible employees, under (and subject to all provisions of) the plan documents that govern those programs. Currently, City Year offers medical, dental, vision, life, accidental death and dismemberment and disability coverage, Flexible Spending Accounts (FSA), and other benefits including 401(k) plan(s) pursuant to the terms and conditions of company policy and the 401(k) plan document. For more information, click here.

Employment at City Year is at-will. 

City Year does not sponsor work authorization visas.