Automotive Service Advisor / Writer | *Up To $80K & Weekends Off | Hampton Cove - job 1 of 3

Christian Brothers Automotive-Hampton Cove

Benefits:

• *Up To $80K For Highly Qualified Candidates
• Closed Every Weekend To Spend Time With Family & Friends
• Paid Vacation & Paid Holidays
• Healthcare Benefits Available
• Matching 401K Retirement
• On-Going Training & Career Advancement
• Employee Appreciation Events & Weekly Lunches
• We Celebrate and Recognize Our Employees' Birthdays and Achievements Throughout the Year
• Locally Owned and Operated
• Employer-paid Financial Wellness Program and App, SmartDollar & EveryDollar
• Continuous Training Available Through The CBA Flywheel Learning System
• We Believe in Rewarding Great Work - Our Annual Review Process Offers Opportunities for Goal Sharing and Pay Increases Based on Performance
• Future Franchise Leadership Academy (FFLA) - Path to Shop Ownership Available

Job Title:

Automotive Service Advisor / Writer

Location:  

6324 Highway 431 South Owens Cross Roads, AL 35763

Job Overview:

As an Automotive Service Advisor / Writer with Christian Brothers Automotive Hampton Cove, YOU NEED TO HAVE A CONTAGIOUS PERSONALITY AND YOU MUST BE TRUSTWORTHY!  You are the first person our guests meet and you are the person that our guests look to when they need help with their vehicle. Every time they make an investment in their vehicle, you are who they look to for honest disclosure. Because of these reasons, you play a large role in building LONG TERM relationships with our guests. 

Service Advisors have the responsibility of taking our guest through the entire repair process, keeping them informed of the status of their vehicle and ensuring their satisfaction before they leave our facility.

Responsibilities include, but are not limited to:

• Greet every guest that enters our facility with hospitality and respect
• Present the best solution to properly repair our guest's vehicle in a way that is easy for them to understand
• Manage the store’s workflow in an effective and efficient manner
• Consistently and effectively sell our services without jeopardizing honesty and integrity
• Maintain a positive attitude and team atmosphere at all times
• Communicate on the phone in a clear professional manner
• Build long-term relationships between the store, yourself and the guest
• Directs, coordinates, and participates in performing customer service activities
• Shuttle guests as needed in CBA branded vehicle
• Ensure that all repairs are performed to proper specifications.
• Work together as a team and assist other employees as needed.
• Other duties as assigned.

Qualifications:

• Current driver’s licenses
• Driving record acceptable to our current insurance carrier
• Proficiency in Windows based computer software and automotive store applications
• Experience in an Automotive Customer Service role or Automotive Service Write/Advisor/Sales role

Physical Requirements:

• Being dependable and reliable for a position that is scheduled for Monday – Friday, 7am – 6pm
• Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.)
• Occasionally lifting and carrying objects over 50 lbs.
• Keeping a brisk work pace in a high-volume environment

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.

All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.