Analyst, Endpoint Support

Thanks for your interest in Children's Mercy!

Do you envision finding a meaningful role with an inclusive and compassionate team? At Children’s Mercy, we believe in making a difference in the lives of all children and shining a light of hope to the patients and families we serve. Our employees make the difference, which is why we have been recognized by U.S. News & World Report as a top pediatric hospital, for eleven consecutive years.

Children’s Mercy is in the heart of Kansas City – a metro abounding in cultural experiences, vibrant communities and thriving businesses. This is where our patients and families live, work and play. This is a community that has embraced our hospital and we strive to say thanks by giving back. As a leader in children’s health, we engage in meaningful programs and partnerships throughout the region so that we can improve the lives of children beyond the walls of our hospital.

Overview

The Endpoint Support Analyst tackles technical issues that range from intermediate to complex levels. The Analyst actively contributes to the development and refinement of knowledge base articles and provides a deeper understanding of the support infrastructure. Analyst performs a meticulous validation of new hardware to ensure a flawless user experience. Analyst maintains system stability and actively identifies potential areas of improvement. Beyond technical proficiency, effective communication is integral, facilitating accurate and timely exchanges across support tiers.

This is a 1st Shift role working onsite at the main campus in KCMO. This role will work varied days and include Weekend Rotations. Great Shift Differential!

At Children’s Mercy, we are committed to ensuring that everyone feels welcomed within our walls. A successful candidate for this position will join us as we strive to create a workplace that reflects the community we serve, as well as our core values of kindness, curiosity, inclusion, team and integrity.

Additionally, it’s important to us that we remain transparent with all potential job candidates. Because we value the safety of the patients and families we serve, as well as the Children’s Mercy staff, we want to let you know that the seasonal influenza vaccine is a condition of employment for all employees in our organization. New employees must be willing to be vaccinated if found non-immune to measles, mumps, rubella (MMR) and chicken pox (varicella) and/or without evidence of tetanus, diphtheria, acellular pertussis (Tdap) vaccination since 2005. If you are selected for this position, you will be asked to supply your immunization records as proof of vaccination. If you and have any concerns about receiving these vaccines, medical and/or religious exemptions can be further discussed with Human Resources.

Responsibilities

• Provides advanced Tier 2 technical support for diverse endpoints and addresses challenges related to desktops, laptops, tablets, VoIP phones, and other associated peripherals connected to our network.
• Installs a variety of approved organizational applications, resolves installation issues, provides impact communication, and addresses challenges to ensuring seamless functionality.
• Specializes in the installation, configuration, and maintenance of Endpoints, Printers, and other desktop computing components, ensuring seamless integration and functionality.
• Contributes to, reviews, and validates the accuracy of established knowledge base articles and documentation for accurate incident and task completion.
• Serves as a dedicated resource for organizational project work, ensuring effective collaboration.

Qualifications

• Bachelor's Degree (Preferred) and 3-5 years experience in customer service and/or Technical Support or
• HS diploma or equivalent and 7 or more years experience in customer service and/or Technical Support may be accepted in lieu of a degree.
• CompTIA A+ certification Preferred
• CompTIA N+ certification Preferred
• CompTIA S+ certification Preferred
• Microsoft Technology Associate (MTA) Preferred
• Apple Certified Macintosh Technician (ACMT) Preferred

Benefits at Children's Mercy

The benefits plans at Children’s Mercy are one of many reasons we are recognized as one of the best places to work in Kansas City. Our plans are designed to meet the changing needs of our employees and their families.

Starting Pay

Our pay ranges are market competitive. The pay range for this job begins at $25.52/hr, but your offer will be determined based on your education and experience.

Remote Work/Work from Home

This position is not eligible to work remotely, which means that the person hired will be required to work onsite at one of our Children’s Mercy locations and may not work from home.

EEO Employer/Disabled/Vet

Children’s Mercy hires individuals based on their job skills, expertise and ability to maintain professional relationships with fellow employees, patients, parents and visitors. A personal interview, formal education and training, previous work experience, references and a criminal background investigation are all factors used to select the best candidates. The hospital does not discriminate against prospective or current employees based on the race, color, religion, sex, national origin, age, disability, creed, genetic information, sexual orientation, gender identity or expression, ancestry or veteran status. A drug screen will be performed upon hire. Children’s Mercy is smoke and tobacco free.  CM is committed to creating a workforce that supports the diverse backgrounds of our patients and families. We know that our greatest strengths come from the people who make up our team, so we hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our hospital stronger and our patient care more compassionate. If you share our values and our enthusiasm for service, you will find a home at CM. In recruiting for our team, we welcome the unique contributions that you can bring, including education, ideas, culture, and beliefs.