Administrative Assistant III - job 1 of 4

Thanks for your interest in Children's Mercy!

Do you envision finding a meaningful role with an inclusive and compassionate team? At Children’s Mercy, we believe in making a difference in the lives of all children and shining a light of hope to the patients and families we serve. Our employees make the difference, which is why we have been recognized by U.S. News & World Report as a top pediatric hospital, for eleven consecutive years.

Children’s Mercy is in the heart of Kansas City – a metro abounding in cultural experiences, vibrant communities and thriving businesses. This is where our patients and families live, work and play. This is a community that has embraced our hospital and we strive to say thanks by giving back. As a leader in children’s health, we engage in meaningful programs and partnerships throughout the region so that we can improve the lives of children beyond the walls of our hospital.

Overview

Developmental and Behavioral Health Services at Children’s Mercy cares for children and teens who need extra support with developmental, psychiatric, or psychological concerns. We understand that a child’s mental, emotional, and behavioral health is an integral part of their well-being. Each patient is paired with a personalized care team of developmental pediatricians, psychologists, and/or psychiatrists who to provide medical evaluation and specialty care for children with developmental disorders such as autism and intellectual disability, manage medication and other treatments for symptoms such as impulsivity, inattention, anxiety and agitation and mental health conditions such as ADHD, depression, anxiety, mood disorders, Tourette’s and eating disorders.   

Administrative Assistants for Developmental and Behavioral Health Services are responsible for gathering necessary patient information to ensure referrals are processed properly to receive high quality, efficient care. As well as maintaining community resources and service waitlist databases. The Intake Administrative Assistant will triage and respond to communication from referring providers and patients and families. 

Provides general administrative support to various roles within the department including composing and typing routine correspondence and/or reports, completing administrative projects such as creating and updating databases, communicating with parents regarding seeking care within the division, scheduling appointments for patients within the division, checking insurance to ensure proper coverage for services, coordinating travel arrangements, records and transcribes assigned committee meeting minutes, aids in preparing various materials for meetings, and scheduling/coordinating meetings.

Qualified Spanish speaking Candidates are strongly urged to apply!

At Children’s Mercy, we are committed to ensuring that everyone feels welcomed within our walls. A successful candidate for this position will join us as we strive to create a workplace that reflects the community we serve, as well as our core values of kindness, curiosity, inclusion, team and integrity.

Additionally, it’s important to us that we remain transparent with all potential job candidates. Because we value the safety of the patients and families we serve, as well as the Children’s Mercy staff, we want to let you know that the seasonal influenza vaccine is a condition of employment for all employees in our organization. New employees must be willing to be vaccinated if found non-immune to measles, mumps, rubella (MMR) and chicken pox (varicella) and/or without evidence of tetanus, diphtheria, acellular pertussis (Tdap) vaccination since 2005. If you are selected for this position, you will be asked to supply your immunization records as proof of vaccination. If you and have any concerns about receiving these vaccines, medical and/or religious exemptions can be further discussed with Human Resources.

Responsibilities

• Assists patients and families with necessary paperwork, checking financial forms and other forms for completion and verification.  
• Speak directly with patients and families, when necessary, in a calm and professional manner.  
• Assists with providing community resources to families when necessary. 
• Provide updates on status of patient referral or place on service waitlist directly to patient/family. 
• Collect and enter the information of individuals served into the system in a concise, thorough, and accurate manner.  
• File and/or scan all documents when needed. 
• Coordinate movement of referral upon completion to appropriate queue for scheduling.    
• Maintain current and up to date data concerning community services offered, accepted insurance plans, and any other pertinent information. 
• Establishes, modifies, and maintains system for tracking the progress of referrals and service waitlist. 
• Assist with office duties.   
• Upholds positive interpersonal relations among all team members.  
• Use initiative and good, sound judgment.  
• Able to be flexible.  

Qualifications

• HS diploma or equivalent and 1-2 years experience

Benefits at Children's Mercy

The benefits plans at Children’s Mercy are one of many reasons we are recognized as one of the best places to work in Kansas City. Our plans are designed to meet the changing needs of our employees and their families.

Starting Pay

Our pay ranges are market competitive. The pay range for this job begins at $19.68/hr, but your offer will be determined based on your education and experience.

Remote Work/Work from Home

This position is not eligible to work remotely, which means that the person hired will be required to work onsite at one of our Children’s Mercy locations and may not work from home.

EEO Employer/Disabled/Vet

Children’s Mercy hires individuals based on their job skills, expertise and ability to maintain professional relationships with fellow employees, patients, parents and visitors. A personal interview, formal education and training, previous work experience, references and a criminal background investigation all are factors used to select the best candidates. The hospital does not discriminate against prospective or current employees based on the race, color, religion, sex, national origin, age, disability, creed, genetic information, sexual orientation, gender identity or expression, ancestry or veteran status. A drug screen will be performed upon hire. Children’s Mercy is smoke and tobacco free.