Global Quality Customer Manager

About CMI: Central Moloney has been a trailblazer in manufacturing distribution transformers and transformer components since 1949. Our ISO 9001-certified legacy is built on delivering top-notch products, on-time reliability, and pushing the boundaries of excellence. Join us in powering a future resonating with Central Moloney's strength.

Responsibilities:

• Develop and implement quality standards for existing and new products and processes.
• Partners with Sales to address customer quality issues by participating is customer meetings, calls and other situations as needed.
• Lead the development and execution of root cause analysis for customer quality issues and complaints.
• Lead the development and execution of continuous improvement with operations to address customer quality issues/complaints.
• Develop and analyze quality data/metrics to recommend improvements to operations in the manufacturing process to drive down the cost of quality.
• Conduct regular audits to assess the effectiveness of production process improvements related to the quality improvements.
• Drive root cause analysis and implement corrective and preventive actions to address quality issues.
• Oversee the documentation and record-keeping process to track and report on quality metrics.
• Stay current with industry best practices, technological advancements, and emerging trends in quality management.

Qualifications:

• Minimum of 5-7 years of experience in customer quality management, focusing on ISO standards and Quality GMS.
• Bachelor's degree in engineering or related field experience.
• Strong knowledge of quality tools and methodologies, statistical process control, and Six Sigma principles.
• Proven leadership skills with the ability to inspire and motivate a team towards achieving quality objectives.
• Excellent communication and interpersonal skills to collaborate effectively across all levels of the organization.
• Problem-solving and analytical skills, with a keen attention to detail.
• Proficiency with precision measuring tools.
• Experience with transformer manufacturing or a related industry is a plus.

Medical, Dental, Life, 401k, Vacation Pay

Please note & Review the following: This job is considered safety-sensitive because impairment by drugs or alcohol may constitute a threat to health or safety, and/or a lapse of attention could result in injury, illness, or death.

Central Moloney is a tobacco-free facility. The use of tobacco products (including cigarettes, cigars, smokeless tobacco, and e-cigarettes/vapes) is not permitted on company property.

Equal Opportunity Employer Statement: Central Moloney is an equal opportunity employer. We make employment decisions based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital or family status, genetic information, veteran status, or any other status protected by law. We are committed to creating a respectful, fair, and welcoming workplace for all, and we believe that a variety of experiences and perspectives strengthens our team.

Recruitment Policy: No Third-Party Involvement
We value the interest of all job seekers; however, we do not accept unsolicited resumes or candidate submissions from recruitment agencies, staffing firms, or third-party recruiters. Any resumes submitted in the absence of a signed agreement with Central Moloney will be considered the property of CMI. Central Moloney will not be responsible for any fees related to unsolicited resumes.

📍 Where We Hire
Central Moloney is currently authorized to employ individuals (remote or on-site) only in the following states: Arkansas (AR), Florida (FL), Kansas (KS), Tennessee (TN), Texas (TX), and Wisconsin (WI).  We are set up to operate as an employer in these states only, which means we have established the necessary payroll, tax, and compliance requirements there. Candidates must physically reside in one of these states to be eligible for employment. Employment across state lines is not permitted (e.g., residing in Georgia while working at a Florida location).