Fast Facts

Cengage Group is seeking a Transportation and Routing Specialist to execute daily shipment routing tasks and provide support for internal and external customer inquiries, contributing to innovative education solutions.

Responsibilities: Handle outbound routing activities, assist with transportation inquiries, manage shipment status, file claims, and collaborate with team members on projects.

Skills: Excellent communication abilities, focus on detail, proficiency in Microsoft Excel and Word, and ability to work effectively in a team environment are required.

Qualifications: High School Diploma is required; previous transportation experience and familiarity with SAP or logistics systems are preferred.

Location: This is a hybrid position based in the Virtual US KY, requiring at least one day in the office per week.

Compensation: $17 - $22 / Hourly

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values inclusion, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-belonging/.

Searching for a candidate interested making an impact as part of a critical component within Cengage Group Distribution Center eager to perform daily tasks accurately and with excellence going above and beyond standard expectations.

The Transportation and Routing Specialist role is a service-oriented position focused on completing tasks for daily shipment routing and providing timely and courteous support to all internal customer service associates, internal sales associates, distribution staff, carriers and 3PL distribution customers for inquiries or issues pertaining to transportation.

Where you will work:

The position requires a hybrid work schedule with at minimum 1 day per week required to be completed in the office. Additional days (TBD) on site could be required due to change in business need or to support continued development of abilities. Candidates willing & able to engage in on-site activities above the required minimum will be better suited to handle the demands of the role and be positioned to accelerate professional development.

Job training will take place in person at the Cengage Distribution Center daily, for 3-4 days per week, approximately 2 – 3 weeks after initial orientation, or until duties are mastered and candidate shows proficiency to work independently.

What you'll do here:

• Perform time critical daily outbound routing activities on which distribution operations require to be complete
• Connect with distribution and shipping personnel to assist with transportation/carrier related inquiries & activities
• Research and return carrier shipment status (proof of delivery, tracing and tracking requests) for Cengage business units and third-party distribution customers upon request
• File and supervise freight and parcel claims with carriers on all qualifying shipments
• Serve as a point of contact for carrier issues and requests for information (i.e. bill of lading inquiries, etc.)
• Provide backup to and collaborate with other Transportation team members within the department
• Work outside of normal business hours may be required based on customer or business need but does not occur on a regular basis.
• Additional responsibilities include transportation administrative tasks, such as electronic filing of paperwork, claims processing and gathering proofs of delivery.
• Small project assignments supporting business needs and professional development of analytics and project management abilities will also be given.

Skills you will need here:

• Excellent initiative and desire to learn Cengage’s day to day transportation operations (both domestically and abroad)
• Ability to work cross-functionally over all areas in the Transportation department and work efficiently in a team environment
• Possess excellent written, verbal and interpersonal communication skills
• Must have proficiencies with Microsoft Excel and Microsoft Word, along with competence navigating internet applications, portals and websites
• Pay excellent attention to detail
• Well organized and capable of multi-tasking
• Must be able to self-manage workload and required deadlines
• Willingness to work under pressure & in a fast-paced environment during busy seasons
• Accepting of working occasional overtime and open to flexible schedule (at times) to support distribution operations requirements
• Previous experience in a Transportation Role, SAP, Paper wise, Logistics PRO, or other WMS systems is a plus
• A candidate that is self-motivated with a desire for continuous improvement will be best suited for a long-term position with career growth within Transportation group and within Cengage.

Education

• High School Diploma/College preferred

Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of race, national origin, religion, sex, sexual orientation, genetic information, disability, age, veteran status, and any other classification protected by applicable federal, state, provincial or local laws.

Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at [email protected] or at +1 (617) 289-7917.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Compensation

At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here to learn more about our Total Rewards Philosophy.

The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.

$17.00 - $22.00 USD