Fast Facts

Join CDW as a Senior Services Process Transformation Analyst, where you'll drive process improvements and collaborate with stakeholders to enhance service delivery and achieve growth objectives.

Responsibilities: Collaborate with stakeholders to gather and validate project requirements, perform data analysis, document processes, and implement solutions to enhance business effectiveness.

Skills: Strong analytical skills, process improvement experience, proficiency in Microsoft Office tools, excellent communication, critical thinking, and problem-solving abilities.

Qualifications: Bachelor’s degree with 1 year IT experience or 5 years in business strategy/analytics; Lean Six Sigma certification and experience in data analysis tools preferred.

Location: United States

Compensation: $100000 - $105000 / Annually

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

Summary:

The Services Process Transformation (SPT) team is responsible for designing, testing and implementing changes to processes, technology and organization in order to transform CDW services and drive toward its growth objectives. 

The Senior Business Analyst, Services Process Transformation role works closely with business leaders, stakeholders and subject matter experts to understand current state processes, validate and quantify the value of the opportunity being assessed, develop a business case around future state recommendations and assist with the implementation of those recommendations. This role performs business and functional requirements gathering, takes part in business solution design and systems analysis. This role also documents, measures and optimizes key business processes from end-to-end.  

What you will do:

• Collaborate with stakeholders to clarify, prioritize and validate project requirements and business objectives/goals.
• Derive a detailed understanding of the stated business problem and objectives and work with the stakeholder and technical team toward resolution to achieve the objectives
• Decompose business problems and work with the project team to determine the root cause, provide solution alternatives, and assist in change management activities
• Engage key stakeholders and subject matter experts to capture pain points/issues
• Collect data and perform data analysis to support validation of potential opportunity value
• Create process workflows, identification of bottlenecks and opportunities to improve the process from end-to-end
• Implement new or revised processes & prove out the value or effectiveness of proposed solutions
• Perform quantitative & qualitative analysis to help justify the investment necessary to deliver potential solutions.
• Gather and prepare supporting analysis and design documentation from a business perspective
• Take part in system test plans and validate that business goals are accomplished
• Drive alignment of project objectives and solutions to organizational business strategies and objectives
• Serve as an internal consultant for cross-functional collaboration & knowledge sharing 
• Maintain macro-view of key processes, application platforms and business outcomes
• Build credibility and trust across stakeholder groups.
• Develop strong internal relationships with key stakeholders and subject-matter experts across the organization.

What we expect of you:

• Bachelor’s degree and 1 years total Information Technology experience OR, 5 years of experience within finance, data analytics, management consulting, business strategy, or process improvement
• Work experience in process definition including facilitation, process documentation, and process improvement
• Excellent organizational and time management skills
• Excellent written and verbal and communication skills with the ability to effectively interact with all stakeholders
• Strong understanding of financial processes & concepts of a services business 
• Critical thinker & creative problem solver
• Strong analytical skills
• Data-driven mindset and approach
• History of balancing multiple priorities simultaneously with the ability to adapt to the changing needs of the business while meeting deadlines
• Critical attention to detail & ability to stay focused on repetitive tasks
• Proficient in Microsoft Office tools, especially Excel
• Master’s Degree, a plus.
• Lean Six Sigma Green Belt, a plus.
• Data science, data analytics or data tools (e.g. Power BI, etc.) experience, a plus.
• This role requires access to Controlled Unclassified Information (CUI), as well as information subject to U.S. export-control laws such as the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR). Under these laws and applicable data security requirements in CDW’s U.S. government contracts, CDW must assess whether individuals in this role are legally permitted to access export-controlled technical data and certain categories of CUI. After CDW extends a conditional offer of employment, you will be asked to provide information and/or documentation needed to determine whether you are a “U.S. Person” as defined under ITAR (U.S. citizen, U.S. national, lawful permanent resident, asylee, or refugee) or otherwise eligible for authorized access under applicable federal regulations, including U.S. government contract requirements for restricted or export-controlled CUI and related personnel-screening obligations.

Pay range: $ 100,000 - $ 105,000 depending on experience and skill set. Annual bonus target of 5% subject to terms and conditions of plan. Benefits overview: https://cdw.benefit-info.com/ Salary ranges may be subject to geographic differentials 

We make technology work so people can do great things.  

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law. 

CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW’s goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review CDW's AI Applicant Notice.