Resident Service Coordinator

Overview

CAPREIT extends an invitation to you to become a member of our family. Our company manages multifamily housing communities across the United States as a national property management company.  Are you someone who prioritizes organization, positivity, and outgoing? Become a part of our team as the Resident Service Coordinator for our Mount Vernon House and Hunting Creek Townhomes apartment community. 

Under the direction of the Community Manager, the Resident Service Coordinator supports residents by connecting them with services, resources, and programs that promote healthy, safe, and independent living. The Resident Service Coordinator acts as a liaison between residents, service providers, and community organizations, the coordinator ensures residents have access to the assistance they need—while respecting their autonomy, privacy, and dignity.

Why Join Us?

CAPREIT is committed to fostering a collaborative and supportive work environment where team members can grow professionally and make meaningful contributions to the company’s success. We offer competitive compensation, comprehensive benefits, and opportunities for career development in a thriving industry.

CAPREIT Core Values : FACE-IN

FAMILY - ACCOUNTABILITY - COMMUNICATION - EXCELLENCE - INTEGRITY

We value our employees at CAPREIT. The Compensation and CAPREIT Benefits for this position can be read below.

- $26 - $29/HR

- Medical, dental, and vision insurance

- 401(k) with company match

- Mental Health Day

- Summer Fun Friday

- You will receive paid vacation days, including your birthday!, sick days, and holidays.

- Competitive bonus and leasing commission structure.

About Mount Vernon House

Location:Alexandria, Virginia 22306

# of Units: 130

Community Style: High-Rise

About Hunting Creek Townhomes

Location:Alexandria, Virginia 22306

# of Units: 35

Community Style: Townhomes

# of Openings: 1

Responsibilities

Responsibilities/Duties/Functions/Tasks:

• Builds trusting relationships with residents to assess needs and goals.
• Advocates for residents in accessing benefits, services, and entitlements (e.g., healthcare, transportation, home care, meals, financial assistance).
• Provides guidance on navigating local social services and government programs.
• Connects residents with appropriate community resources such as wellness programs, home-delivered meals, housekeeping, and transportation services.
• Monitors follow-up and service effectiveness to ensure resident satisfaction.
• Organizes and facilitates educational workshops on topics including but not limited to aging in place, fall prevention, and chronic disease management.
• Encourages social interaction through events, group activities, and volunteer opportunities.
• Maintains visibility and accessibility to foster a supportive community atmosphere.
• Plans, promotes, and coordinates resident events to enhance participation and satisfaction.
• Collects resident feedback and shares actionable insights with management.
• Complies with all program requirements, funding guidelines, and privacy laws (e.g., HIPAA).
• Maintains resident files, lease agreements, and updated contact information.
• Prepares and distributes notices, newsletters, and community updates.
• Tracks and logs service requests, ensuring timely follow-up.
• Assists the Community Manager with rent collection, late notices, and reporting.
• Supports property inspections and curb appeal efforts.
• Monitors community amenities for cleanliness and proper use.
• Ensures compliance with property rules, regulations, and safety protocols.
• Performs other duties, as assigned.

Competencies

• Organizing Skills
• Detail Orientation/Quality Focus
• Handling Conflict or Difficult People
• Time Management

Physical Requirements

• Sitting, standing, walking
• Sitting at a desk for extended periods of time
• Talking on the phone for extended periods of time
• Ability to detect auditory and/or visual emergency alarms
• Ability to lift or move up to 25 pounds

Qualifications

Position Requirements:

• 3 to 5 years of experience in resident services
• Affordable Housing Requirements - HUD/LIHTC is preferred
• A valid driver’s license to operate company vehicle/golf cart
• Experience with specialized property management software (RealPage, OneSite, and/or Yardi), or the ability to learn such software
• A working knowledge of current technologies and Microsoft Office
• Excellent communication, interpersonal, and organizational skills.
• Ability to work independently while maintaining professional boundaries.
• Empathetic, respectful, and resident-focused.
• Proactive problem solver with a solutions-oriented mindset.
• Professional yet approachable demeanor.
• Team player with collaborative spirit.

Schedule Requirements:

Monday - Friday/Some weekends but not every weekend

#CAPREITUS