Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy, and consent to receive emails from Rise
Jobs / Job page
Work at Home- Debit Card Disputes, Principal Coordinator image - Rise Careers
Job details

Work at Home- Debit Card Disputes, Principal Coordinator

Work at Home- Debit Card Disputes, Principal Coordinator

About the Department

The Debit Card Disputes Principal Coordinator is responsible for performing various duties required for the daily control and processing of various types of debit card disputes including Fraud or Merchant Disputes. The ideal candidate is detail-oriented and curious, and will leverage research to resolve account, transaction, and card issues in a timely fashion. Associates in this role will investigate individual transactions, communicate decisions and outcomes to customers and merchants, provide evidence to card partners to initiate chargeback processes, and support any further investigation needed regarding submitted claims.

Responsibilities

  • Process all customer disputes adhering to department procedures and meeting established turnaround times. 

  • Maintain claims, accompanying information, and status in the claims case management system.

  • Understand and ensure compliance with Regulation E with respect to the timeframes that govern disputed transactions. 

  • Understand the Mastercard Rules for processing a Chargeback to ensure that items that are presented for Chargeback meet the requirements of applicable Chargeback codes. 

  • Respond promptly and professionally to internal and external Customers regarding resolution of issues. 

  • Exercise exceptional communication skills in an effort to optimize each contact with Customers and external vendors/banks. 

  • Responsible for continuous improvement of job knowledge by exercising strong listening skills and asking questions for clarity. 

  • Establish and ensure compliance with departmental standards and processes to increase production and accommodate work volumes toward enhanced Customer satisfaction. 

  • Utilize investigation skills and document findings.

  • Meet performance expectations related to productivity, effectiveness and customer experience.

Basic Qualifications

  • High School Diploma, GED, or equivalent certification

  • At least 3 years customer service or call center experience

  • At least 2 years experience working in the financial industry

  • At least 1 year experience using Google Suite or Microsoft Office

Preferred Qualifications

  • At least 4 years customer service or call center experience

  • At least 3 years experience working in the financial industry

  • At least 1 year of claims experience 

Work from Home Technology Requirements

  • Secure home office environment that is free from background noise and distractions

  • Reliable private internet connection that is not supplied via cellular data or hotspot is required

    • A private network that is password protected where you have ownership or line of site sight to every device on the network

    • Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)

    • Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions

    • ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred 

    • To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page 

  • Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met

Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.

Work from Home Location Requirements

This role is 100% work from home. We are unable to consider applicants who do not meet the required Capital One Work at Home compatible internet access or who live in the states of California, Hawaii, or US territories. Work from home U.S. based associates are not permitted to work internationally, outside of the continental United States (i.e. Hawaii or U.S. Territories), or California. 

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Remote (Regardless of Location): $56,800 - $64,800 for Principal Ops Prod Coor


 

Richmond, VA: $56,800 - $64,800 for Principal Ops Prod Coor


 


 


 


 


 


 


 


 


 

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Capital One Glassdoor Company Review
4.2 Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon
Capital One DE&I Review
4.2 Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon
CEO of Capital One
Capital One CEO photo
Richard D. Fairbank
Approve of CEO

Average salary estimate

$60800 / YEARLY (est.)
min
max
$56800K
$64800K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

Similar Jobs
Photo of the Rise User

Capital One seeks an experienced Senior Data Analyst to deliver analytics, data solutions, and dashboards supporting counterparty restitution and payment network reporting for Discover.

Photo of the Rise User

Lead day-to-day levy and garnishment operations for Capital One's Levies & Garnishments team, ensuring high-quality legal order processing and driving team productivity in a hybrid setting.

Photo of the Rise User
Posted 10 hours ago

High-touch Client Support Specialist role supporting a boutique U.S. tax advisory firm, delivering white-glove service and managing onboarding, communications, and CRM tasks in a remote-first setting.

MCI is hiring a bilingual Toll Collection Agent to handle walk-up and inbound customer inquiries for the Tampa Hillsborough Expressway Authority, processing payments and resolving account issues in both English and Spanish.

Photo of the Rise User
Disability Insurance
Vision Insurance
Paid Holidays

Provide bilingual Spanish support for Hazel Health's telemedicine services, assisting providers, families, and schools with interpretation, coordination, and technical troubleshooting in a remote clinical support role.

Photo of the Rise User

Lead TransUnion’s digital experience transformation as SVP of Platform Enablement & Adoption, driving omnichannel CX, self-service, and platform adoption to boost retention and revenue.

CSL Hybrid Americas, US-TX, San Antonio 087, CSL Plasma
Posted 8 hours ago

CSL Plasma is hiring a Medical Screener / Reception Technician in San Antonio to support donor intake, perform basic health screenings and fingerstick testing, and deliver professional customer service in a fast-paced plasma collection center.

Photo of the Rise User
Posted 23 hours ago
Mission Driven
Social Impact Driven
Inclusive & Diverse
Collaboration over Competition

Rad AI is hiring a licensed radiology advanced practice clinician (PA/NP/RA/RPA) to provide clinical-technical support, training, and go-live leadership for our AI-powered radiology reporting solutions.

Posted 15 hours ago

Provide omnichannel in-store and phone support for guests at Bob’s Discount Furniture, ensuring accurate order processing, friendly service, and effective store coordination.

Photo of the Rise User
Inclusive & Diverse
Empathetic
Collaboration over Competition
Growth & Learning
Transparent & Candid
Medical Insurance
Dental Insurance
Mental Health Resources
Life insurance
Disability Insurance
Child Care stipend
Employee Resource Groups
Learning & Development

American Express is hiring a Phoenix-based Insurance Customer Care Representative to provide administrative and operational support for claims adjudication and compliance in a hybrid work model.

Photo of the Rise User

Enterprise Rent-A-Car is hiring a personable Sr. Customer Assistance Representative in Wooster to handle reservations, returns, customer inquiries, and basic accounting tasks while delivering excellent service.

Photo of the Rise User

Spear Physical and Occupational Therapy in Cobble Hill is hiring a friendly, organized Care Coordinator to manage patient intake, communications, and appointment flow while delivering exceptional customer service.

Photo of the Rise User

Midi Health is hiring a remote Patient Service Representative Supervisor to lead and coach a team of PSRs, optimize daily workflows, and ensure excellent patient support.

MHCTN Hybrid MHC Nashville, TN
Posted 7 hours ago

Mental Health Cooperative seeks a personable Medical Receptionist in Nashville to manage front-desk operations, scheduling, and patient support within a collaborative mental health clinic.

Photo of the Rise User

Lead and coach Articulate's SMB Customer Success team to drive retention, renewals, and scalable processes that deliver value to small-business customers.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

187 jobs
MATCH
Calculating your matching score...
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
August 17, 2025
Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!