Associate Product Marketing Manager

CallMiner is hiring an Associate Product Marketing Manager who will help develop messaging, positioning, and go-to-market programs for AI-powered conversation intelligence and CX automation solutions. You will create marketing collateral and sales tools used by our Sales team, Customer Success organization, and partners. You will collaborate closely with Product Management, Marketing, Sales, and Customer Success to support launches and drive adoption.

We are looking for someone early in their career who is analytical, curious, and able to learn quickly. The ideal candidate is able to translate features into customer value for key personas, stay current on industry events and trends, track competitive differentiation, and support new opportunities with market research, competitive analysis, and product expertise.

The ideal candidate is a clear, engaging writer who can produce content across formats, from sales enablement materials to thought leadership. Entry-level experience in product management, sales, or marketing is preferred.

Key Responsibilities

• Support awareness and adoption of CallMiner’s AI-powered conversation intelligence and automation platform.
• Partner with Product Management to ensure marketing activities align with product direction, roadmap, and release plans.
• Assist in developing clear, compelling product messaging that highlights value, differentiation, and customer outcomes.
• Contribute to sales enablement by creating and maintaining key materials such as presentations, one-pagers, and event collateral.
• Collaborate with Sales and Customer Success teams to understand customer needs and help communicate how CallMiner’s solutions address them.
• Regularly engage with customers to understand use cases, value realization and feedback on the CallMiner platform
• Help create marketing assets and content, including case studies, web content, and product overviews for global use.
• Coordinate cross-functional activities supporting new product introductions and go-to-market campaigns.
• Participate in go-to-market programs such as webinars, events, and partner initiatives.
• Contribute to sales and partner training by supporting development of enablement content and product updates.
• Learn the market landscape - buyers, competitors, and trends - to provide insights that strengthen CallMiner’s positioning and strategy.

Qualifications

• 1–3 years of entry-level experience in marketing, product management, sales, or a related role, ideally within an enterprise software or SaaS company.
• Strong writing and storytelling skills with the ability to create clear, engaging content under deadlines.
• Interest in learning how to translate product capabilities into terms of customer value and business impact.
• Comfortable collaborating across teams and presenting to internal and external audiences.
• Analytical mindset with curiosity about technology, AI, and customer experience.
• Ability to manage multiple projects, prioritize effectively, and deliver on time in a fast-paced environment.
• Familiarity with B2B marketing, SaaS, or enterprise sales processes is a plus.
• Willing to work on an east coast (ET) time schedule. Candidates located in New England region preferred.
• Willingness to travel to company HQ in Waltham, MA at least once per quarter. Other work and event related travel 10%.

Education

• Bachelor’s degree in a relevant field, or equivalent professional experience.

About CallMiner

Does the possibility of using artificial intelligence to improve human connection excite you? We agree!

CallMiner is the global leader in AI-powered conversation intelligence and customer experience (CX) automation. Our industry-recognized platform captures and analyzes 100% of omnichannel customer interactions delivering the insights organizations need to improve CX, enhance agent performance, and drive automation at scale. By combining advanced AI, industry-leading analytics, and real-time conversation intelligence, we empower organizations to uncover customer needs, optimize processes, and automate workflows and interactions. The result: higher customer satisfaction, reduced operational costs, and faster, data-driven decisions. Trusted by leading brands in technology, media & telecom, retail, manufacturing, financial services, healthcare, and travel & hospitality, we help organizations transform customer insights into action.

CallMiner's core set of values – from maniacal customer focus and radical candor to team mentality and transparency – serve as a touchstone for what we strive to create in a workplace culture and weave through everything we do as a company. We believe that by building a team of brilliant, inspired people, we can truly accomplish amazing things together. We are committed to providing an inclusive and equitable workplace where everyone feels accepted, valued, and understood.

Our strong commitment to a positive environment continually earns us recognition as a top workplace, including Boston Globe Top Place to Work.

Benefits + Perks

At CallMiner, we believe having a work-life balance is key to being able to deliver your best every day. We strive to offer a well-rounded and generous benefits package designed to provide the coverage options and flexibility to meet both individual and family needs. This includes quality medical, dental and vision benefits, life and disability insurance, reimbursement programs for both fitness and tuition, 401k matching, generous PTO including an annual volunteer day, paid maternity and parental leave, and more.

We are an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, ancestry, disability, sexual orientation, marital status, veteran status, gender identity, or any other characteristic protected by applicable federal, state, or local laws.