Senior Client Relations Administrator (Hybrid-Edgewood)

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

We are seeking a Senior Client Relations Administrator to join our Stewardship Client Services team, supporting Broadridge’s Pass-Through Voting (PTV) product. In this pivotal role, you will serve as a dedicated client and product liaison, ensuring seamless delivery, operational stability, and exceptional service for our institutional stewardship clients.

You will act as the primary relationship manager for key PTV clients, building trusted partnerships, coordinating with internal teams, and driving continuous improvement in service delivery. This position blends relationship management, operational oversight, and strategic problem-solving—ideal for professionals experienced in stewardship, proxy operations, or institutional client servicing.

Key Responsibilities:
 

Client Relationship Excellence

• Serve as the day-to-day contact for assigned PTV clients, fostering trusted partnerships and ensuring consistent, high-quality client experience.

• Act as the primary liaison between clients, internal teams (Product, Operations, Technology, and Compliance), and external partners to ensure seamless communication and delivery.

• Proactively manage client expectations, address inquiries, and resolve escalations with professionalism and urgency.

Operational Service Delivery

• Oversee daily and cyclical workflows related to PTV servicing, including data validation, reporting oversight, and production deployment coordination.

• Attend weekly client engagement calls to review progress, discuss issues, and ensure alignment on deliverables.

• Track and manage issues or data anomalies, ensuring timely resolution and transparent client communication.

Governance, Testing, and Data Integrity

• Coordinate UAT testing and production deployment activities across clients and internal teams to ensure accuracy and compliance.

• Maintain and enhance PTV client runbooks for documentation, sustainability, and scalability.

• Ensure data integrity and reporting accuracy to support clients’ stewardship and regulatory obligations.

Collaboration and Continuous Improvement

• Partner with internal stakeholders to streamline workflows and improve efficiency across Client Services, Product, and Development teams.

• Identify opportunities to enhance client solutions, strengthen product adoption, and improve operational processes.

• Contribute to cross-functional initiatives that modernize PTV delivery and elevate client satisfaction.

Mentorship and Team Engagement

• Support onboarding and mentoring new associates, sharing best practices in client servicing and stewardship operations.

• Promote a culture of collaboration, accountability, and proactive problem-solving across the team.

Qualifications:

• Experience in client relationship management, proxy governance, stewardship, or institutional account servicing.

• Familiarity with shareholder voting, proxy operations, or financial market operations—experience with Pass-Through Voting preferred.

• Strong organizational, analytical, and communication skills with exceptional attention to detail.

• Proven ability to manage multiple priorities and deliver under tight deadlines.

• Proficiency in Microsoft Office Suite (Excel, Word, Outlook); advanced Excel skills preferred.

• Self-starter with strong accountability, professionalism, and a client-first mindset.

Why Join Us:

At Broadridge, you’ll help shape the future of investor stewardship and governance, supporting leading financial institutions as they empower beneficial owners through Pass-Through Voting. This is a unique opportunity to deepen your expertise in proxy management, data stewardship, and institutional relationship management—while driving innovation and excellence in one of the industry’s most transformative products.

Salary range: $30.00 - $35.00 per hour

Bonus Eligible 

Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.

Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings.

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.

Use of AI in Hiring 

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.

US applicants: Click here to view the EEOC "Know Your Rights" poster.

Disability Assistance

We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws. 

If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to BRcareers@broadridge.com.