Desktop Support Engineer

Brinks Texas License #C00550

About Brink's:

Job Description

The IT Executive Support Specialist will provide comprehensive technical assistance and strategic support for executive leadership, ensuring seamless and efficient operations of all IT-related systems and services. This role is pivotal in supporting C-level executives and senior management, addressing their technology needs with discretion and professionalism, while ensuring high levels of service availability and performance. This position requires expert-level proficiency in the Apple ecosystem, including macOS, iOS, iPadOS, and related technologies, with the ability to operate in fast-paced, high-demand environments where responsiveness and discretion are paramount. This is an on-site position, 5 days a week.

Key Responsibilities

• Serve as the primary point of contact for IT support and troubleshooting for executive leadership, including CEOs, CFOs, CTOs, and other senior executives throughout the admins.

• VIP IT Service Level Monitoring:

  • Proactively monitor service performance and user experience for executive-level users to maintain premium service levels and reduce downtime.

• Provide expert-level support for Apple devices, including macOS laptops, iPads, iPhones, and related peripherals, ensuring all devices are fully operational, secure, and optimized for productivity.

• Onboarding/Offboarding Executives:

  • Facilitate smooth onboarding and offboarding of executive users, ensuring proper configuration, secure data transfer, and compliance with enterprise policies.

• Manage, prioritize, and resolve technical issues in a timely and efficient manner.

• After-Hours/On-Call Support:

  • Provide after-hours or on-call support for critical executive issues, especially during travel, off-site events, or business continuity scenarios.

• Oversee the installation, configuration, and troubleshooting of Apple software and applications, ensuring alignment with organizational standards and security protocols.

• Coordinate with internal IT teams to address complex technical issues, from software updates to network security, while maintaining confidentiality and sensitivity.

• Ensure the latest audio-visual technology, including setup, troubleshooting, and maintenance of equipment, to support executive-level meetings.

• Maintain and manage the security of executive devices, including implementing encryption, device management, and secure access policies, with a strong focus on Apple's security features such as FileVault, Gatekeeper, and MDM solutions like JAMF & Workspace One (AirWatch).

• Collaborate with other departments, including IT operations and infrastructure, to anticipate and address technological challenges that could impact executives.

• Provide training and guidance to senior executives on new Apple technologies, systems, and tools, ensuring they remain up to date on the latest innovations within the Apple ecosystem.

• Create and maintain detailed documentation of IT procedures, configurations, and troubleshooting steps specific to Apple devices and systems.

• Ensure the seamless integration of Apple devices with other enterprise systems and networks, optimizing the user experience for executives within an Apple-based environment.

Key Skills & Competencies

• Vendor Liaison:

  • Coordinate with Apple Support and third-party vendors for escalations, warranty claims, or specialized solutions as required.

• Enterprise App Ecosystem:

  • Familiarity with enterprise productivity and collaboration tools used in executive environments (e.g., Microsoft 365, AirWatch, Teams, Adobe CC) on Apple platforms.

• Automation & Scripting:

  • Experience with automation and scripting tools for Apple environments (e.g., shell scripting, AppleScript, or configuration profiles via JAMF Pro).

• Extensive proficiency in Apple devices, including iPhones, iPads, Macs, and Apple peripherals, with deep knowledge of macOS, iOS, and related applications.

• Strong expertise in managing Apple-specific technologies, such as MDM (Mobile Device Management), JAMF, macOS security features, and Apple enterprise software.

• Ability to troubleshoot complex Apple-related issues, including software configurations, hardware compatibility, and networking challenges.

• Excellent communication skills, with the ability to explain complex technical concepts to non-technical stakeholders, particularly within an Apple-focused environment.

• Proactive and solution-oriented, with an ability to handle time-sensitive issues and high-level service expectations.

• Experience with AV systems and executive meeting room technology setup, Crestron devices.

• Knowledge of cybersecurity principles, including endpoint security and device management, with an emphasis on Apple’s security features.

• High level of confidentiality and professionalism, understanding the sensitivity of the role.

• Strong organizational skills with the ability to manage multiple priorities and tasks in a dynamic environment.

• Soft Skills:

  • Calm, composed, and service-minded under pressure; able to manage executive expectations with poise.

Education & Experience

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent work experience).

• Previous experience in providing IT support at the executive level, ideally within a corporate or enterprise environment with an Apple-centric focus.

What’s Next? 

Thank you for considering applying for a job at Brink’s. To be considered for this position, you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature.

Upon completion of the application process, you will receive an email confirming that we have received your application. We will review all candidates and notify you of your status should we deem you fit for a job. Thank you again for your interest in a career at Brink’s. For more information about future career opportunities, join our talent network, like our Facebook page or Follow us on X.

Brink’s is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information, or history or any other characteristic protected by law. Brink’s is also committed to providing a drug-free workplace.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.