L1 Production Support Engineer Mobile apps (iOS and Android) - R01554954
About Brillio:
Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Brillio, renowned for its world-class professionals, referred to as "Brillians", distinguishes itself through their capacity to seamlessly integrate cutting-edge digital and design thinking skills with an unwavering dedication to client satisfaction.
Brillio takes pride in its status as an employer of choice, consistently attracting the most exceptional and talented individuals due to its unwavering emphasis on contemporary, groundbreaking technologies, and exclusive digital projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians and nurturing their full potential consistently garners them the Great Place to Work® certification year after year.
L1 Production Support Engineer Mobile apps (iOS and Android)
- Mobile apps (iOS and Android), CloudWatch, S3, and Dynatrace
- We are looking for a sharp, resourceful, and customer-focused L1 Production Support Engineer with experience supporting mobile applications across iOS and Android platforms. This role is pivotal in ensuring the stability, performance, and usability of our mobile apps in production. You’ll be the first line of defense in identifying and resolving issues, analyzing user journeys, and collaborating with cross-functional teams to deliver a seamless mobile experience.
- Key Responsibilities
- Monitor and respond to production incidents for mobile apps (iOS and Android) Perform initial triage and debugging using tools like CloudWatch, S3, and Dynatrace
- Troubleshoot mobile-specific issues including crashes, performance bottlenecks, and UI/UX anomalies
- Conduct performance testing and validation across mobile platforms
- Analyze user journeys and behavioral data captured in Adobe Analytics and Dynatrace
- Use Postman to validate mobile API endpoints and troubleshoot integration issues
- Log and manage incidents via ServiceNow, ensuring timely resolution and documentation
- Collaborate with development, QA, and release teams to support version control and release management
- Communicate clearly with stakeholders, providing updates and technical insights
- Contribute to knowledge base articles and post-incident reviews
- Required Skills & Experience
- Minimum 5 years of experience in L1 production support, ideally with mobile app exposure
- Hands-on experience supporting iOS and Android applications in production
- Strong debugging skills using Dynatrace, CloudWatch, and S3
- Experience with Postman for API testing and validation
- Familiarity with Adobe Analytics for user journey and behavioral analysis
- Working knowledge of version control systems (e.g., Git) and release management workflows
- Experience with ServiceNow or similar ITSM platforms
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced, shift-based or on-call environment
- Preferred Qualifications
- Exposure to mobile performance testing tools (e.g., Xcode Instruments, Android Profiler)
- Understanding of crash analytics platforms (e.g., Firebase Crashlytics, Instabug)
- Basic scripting or automation experience (e.g., Shell, Python)
- ITIL certification or familiarity with ITIL processes
- #LI-RJ1
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Our mission is to bring innovation to the digital world and provide the best customer experience possible through true partnerships and integration with our clients.
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