Cash Applications Analyst

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.  

Be a part of the team that will make this vision a reality…designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!  

The Cash Applications Analyst is responsible for ensuring accurate and timely application of customer payments across multiple payment channels. This role supports the integrity of financial reporting by resolving unapplied payments, identifying process improvements, and collaborating with cross-functional teams to optimize cash flow and operational efficiency.

Key Responsibilities

• Receive, review, and process customer payments from various sources, including checks, electronic transfers, and lockbox deposits
• Investigate and resolve unapplied or misapplied payments, collaborating directly with customers to clarify payment details and ensure accuracy
• Reconcile complex payment discrepancies and perform root-cause analysis to improve process accuracy and minimize recurring issues
• Monitor and meet established Service Level Agreement (SLA) targets for payment posting, reconciliation, and issue resolution
• Partner cross-functionally with Accounting, Treasury, Billing, Collections, IT, and Customer Service teams to resolve upstream issues and enhance cash application efficiency
• Conduct periodic audits and reconciliations of receivables, ensuring proper cash flow through billing and financial systems
• Maintain and enhance documentation for cash application procedures, ensuring consistency, compliance, and audit readiness
• Identify process improvement opportunities to enhance accuracy, timeliness, and control within the cash application function
• Provide subject matter expertise on cash application processes in cross-functional projects.
• Act as a backup to other Cash Applications team members, as needed

Physical Demands & Work Conditions

• Primarily office-based role requiring extensive use of computer and standard office equipment
• May require flexible hours, including occasional evenings or weekends, depending on business needs

WHAT IT TAKES TO CATCH OUR EYE

Education & Experience

• 5+ years of experience in cash applications, accounts receivable, or a related financial operations role
• Bachelor’s degree in finance, accounting, business, or a related field preferred
• Experience working with SAP-BRIM or similar financial systems

Skills & Competencies

• Strong analytical and problem-solving skills with attention to detail
• Advanced Excel skills and proficiency in financial software systems
• Strong communication and customer service skills with the ability to resolve complex payment discrepancies professionally
• Ability to meet SLA deadlines while maintaining accuracy and productivity
• Knowledge of financial regulations, compliance standards, and fraud prevention practices
• Self-starter who adapts well to change and maintains composure under pressure

BONUS POINTS FOR:

• Experience in the telecommunications industry.
• Demonstrated experience leading or supporting system integrations related to cash application.

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WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. 

Inclusion and belonging are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact [email protected] to initiate the accommodations process. 

For all applicants, please take a moment to review our Privacy Notices:  

• Brightspeed’s Privacy Notice for California Residents
• Brightspeed’s Privacy Notice