Senior Solutions Architect
Skills
- 3-5+ years customer-facing technical or implementation experience
- Strong product and technical domain knowledge across two or more: SaaS, Marketing, Mobile, APIs, Programming
- Hands-on experience with SDK and API integrations
- Ability to produce clear technical documentation and run technical workshops
- Excellent written and verbal communication and stakeholder management
Responsibilities
- Lead technical discovery for new customers and translate business goals into architecture and implementation plans
- Design target information architectures, scopes of work, and integration blueprints for SDK and API implementations
- Provide product subject-matter expertise and advanced use-case solutioning to internal teams, partners, and customers
- Run technical workshops and enablement sessions for customer product and engineering teams
- Troubleshoot implementation issues and provide actionable remediation steps
- Document technical requirements, schedules, risks, and integration progress for account teams
- Collaborate with Sales, Customer Onboarding Managers, Partner Engagement, Customer Success, Product, and Engineering
- Build or support tools and processes that improve onboarding efficiency and repeatability
Education
- Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent experience
- Demonstrated technical training or certifications preferred (cloud, integration, or architecture)
Benefits
- Competitive compensation with potential equity (RSUs)
- Retirement and employee stock purchase plans
- Flexible paid time off and family leave benefits
- Comprehensive medical, dental, vision, life, and disability plans
- Professional development support including learning stipend and career pathing
- Hybrid work model and curated in-office employee experience
- Volunteer time and donation matching; employee resource groups
Average salary estimate
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