Outbound Technical Support Representative - Part-time
At Bluesight, our mission is to create groundbreaking medication intelligence solutions that increase efficiency, safety and visibility for health systems and pharmaceutical manufacturers. We empower our customers to deliver the right medicine to the right patient at the right time, every time. We are a high growth healthcare information technology company with a start-up 'vibe' but over 3,000 customers tracking medications using our proven solutions.
We are seeking part-time Outbound Technical Support Representative for a remote work-from-home role. Interested candidates must live in the United States and be eligible to work for any employer without work visa sponsorship. Work duties will include various projects related to support for our Hospital customers. All necessary training on the software and tools will be provided.
You must be available to work part-time hours during standard EST business hours.
- Ensure all customer issues are diagnosed and addressed promptly
- Interface with customers and vendors to troubleshoot and mitigate data delivery issues
- Document troubleshooting steps taken and escalate customer issues when appropriate.
- Other technical support tasks as needed
- You are tech-savvy and comfortable leveraging technical tools
- Strong and reliable internet access from your home
- Familiarity executing Python scripts
- Knowledge of MongoDB and the ability to execute find commands
- Strong communication skills
- Ability to demonstrate meeting etiquette and active listening
- Customer service orientation
- Interest and ability to learn our Patient Privacy and Diversion SaaS tools
- Availability to work part-time hours during EST business hours
This position is a remote position and open to applicants in the continental United States.
Why Bluesight?
Bluesight’s culture is built on innovation and teamwork. There’s room to grow and opportunities to take initiative. You will partner with sharp, motivated teammates looking to disrupt a massive industry—and have fun doing it. We truly believe that where you work and what you do matters. Join us as we revolutionize the hospital pharmacy landscape!
EOE AA M/F/VET/Disability
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, religion, color, national origin, sex, protected veteran status, disability, or any other basis protected by federal, state or local laws.
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