QA Analyst - Spanish, Ops Support
Skills
- Spanish language proficiency, both written and spoken
- Quality Assurance experience in contact center or pharmacy environment
- Analytical and process-oriented mindset
- Strong attention to detail and precision
- Excellent communication skills
- Ability to work independently and collaboratively
- Comfortable in a fast-paced environment
- Passion for problem solving and troubleshooting
Responsibilities
- Perform daily Quality Assurance evaluations across multiple lines of business to meet productivity targets
- Conduct evaluations of patient interactions via phone, chat, and email
- Audit pharmacy workflows including Prior Authorization adherence and data entry
- Identify trends and improvement opportunities in patient interaction quality and workflow adherence
- Collaborate with agents, leaders, and QA analysts to enhance protocols, scripting, training, and knowledge base resources
- Stay current on product features, protocols, and departmental processes
- Participate in calibration sessions to ensure auditing consistency
- Serve as subject matter expert and facilitate calibration discussions
- Cross-train to evaluate quality on other business segments as needed
- Complete additional duties as assigned
Benefits
- Opportunity to impact healthcare accessibility and affordability at scale
- Collaborative, innovative, and continuously learning work environment
- Diversity and inclusion valued and fostered
- Employment with the fastest growing healthcare technology company in the US
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Lead quality assurance and compliance for high-tech data center construction projects as a QA/QC Manager at Turner & Townsend.
3Pillar Global seeks an experienced Senior Automation QA Engineer to lead and enhance QA efforts using advanced automated and manual testing tools in a dynamic remote setting.
Lead quality assurance efforts for AssistRx's copay assistance programs, ensuring high standards in operations and customer support.
Celsius seeks a detail-oriented Field Technical Operations Specialist to uphold the highest quality standards across its manufacturing partners, requiring extensive travel and expertise in beverage production.
Advanced Quality Specialist required to support precision manufacturing quality assurance at General Dynamics Mission Systems' Cullman facility.
Lead and manage quality assurance processes for regulatory reporting at American Express, ensuring compliance and data integrity in a dynamic financial services environment.
Lead quality management and accreditation efforts at Select Medical's Critical Illness Recovery Hospital to enhance patient care and compliance standards.
Seeking a precise and fast Analyst - Timed Text to maintain high-quality, accurate AI-generated transcripts within a supportive remote-first environment.
Drive quality assurance initiatives and automation strategy at Arbital Health, a forward-looking healthcare tech startup transforming value-based care.
Olea Kiosks is seeking a detail-driven Document Control Specialist to manage product documentation and support quality assurance at their Cerritos, CA headquarters.
Enovis is looking for a Design Quality Engineer to drive compliance and quality assurance in product design and manufacturing processes.
Sanofi is looking for a detail-oriented Quality Assurance Specialist in Swiftwater, PA, to manage cGMP compliance and quality assurance activities within manufacturing and supply operations.
Lead and grow Diamond Foundry’s Quality team to achieve world-class manufacturing excellence in single-crystal diamond wafers supporting semiconductor and automotive sectors.
Blink Health is a digital health company dedicated to making prescription medications accessible and affordable to everybody.
8 jobs
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
