Staff IT Systems Engineer - Atlassian

About Blackhawk Network

Today, through BHN’s single global platform, businesses of all kinds can tap into the world’s largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN’s network spans the globe with more than 400,000 consumer touchpoints. Learn more at BHN.com.

Overview

The Staff Systems Engineer position within the Implementation and Onboarding team is responsible for specification consultation, configuration, and testing of Blackhawk Network payment processing services for internal customers and external Blackhawk Network partners. This includes but not limited to: interaction with internal and external clients to support specification integration, troubleshooting and resolving integration issues, and working directly with other integration engineers, systems engineers, project / implementation managers, and QA engineers as required by the project requirements. Location: Pleasanton, CA. Will  consider remote for the right person.

Responsibilities

Platform Architecture & Automation Leadership 

• Own the complete Atlassian platform including Jira Software, Confluence, and related products—configuring, securing, and maintaining enterprise-scale deployments while driving BHN toward an automation-first approach to work management 

• Leverage the Atlassian automation platform to enhance and improve work and platform maintenance. 

• Develop complex JQL queries, custom scripts, and leverage API endpoints to streamline the business and solve problems 

• Design and maintain automation orchestration for corporate services, particularly employee lifecycle management; serve as an automation subject matter expert, mentoring teammates on automated task development and champion best practices  

• Evaluate and implement new Atlassian products and third-party integrations aligned with business objectives 

Infrastructure Management & Strategic Initiatives 

• Co-manage our enterprise identity provider (IDP) solution and SaaS service portfolio, maintaining, securing, and auditing corporate services while ensuring compliance with regulatory requirements 

• Administer Okta workflows and integrations, leveraging APIs for automated user management and collaborating on access control policies and single sign-on implementations 

• Participate in BCP for corporate services, including backup strategies, redundancy planning, disaster recovery processes, and comprehensive infrastructure documentation 

• Support regulatory compliance efforts including ISO and SOC audits, ensuring systems meet security and operational standards while participating in vendor management for critical corporate services 

• Drive technology consolidation efforts across the organization, particularly following acquisitions, and participate in architectural decisions for both on-premises and SaaS-based corporate information systems 

• Provide escalated technical support for complex end-user issues requiring systems-level expertise and travel to satellite offices (5-10% of time) to support distributed infrastructure needs 

• Other assigned duties 

Qualifications

What You Bring 

Required Experience: 

• 8+ years as a Systems Engineer or 10+ years as a Systems Administrator with extensive Atlassian customization experience 

• Minimum 4 years administering Atlassian products in large enterprise environments, with deep expertise in Jira Software project customization and automation 

• 2-4 years of Okta administration experience with proven success creating automation using APIs and Okta Workflows 

• Advanced proficiency in scripting languages (Python, Groovy, Bash) and API integration using tools like Postman 

• Demonstrated success designing and implementing automation solutions across multiple platforms 

Technical Competencies: 

• Expert-level knowledge of Atlassian suite (Jira, Confluence, etc.) including advanced JQL, automation rules, and custom field configuration 

• Strong API development and integration experience with RESTful services 

• Proficiency with identity management platforms, particularly Okta 

• Experience with additional enterprise tools: ServiceNow, Microsoft 365, Azure Active Directory, Intune, PowerShell 

Essential Qualities: 

• Self-starter who consistently over-delivers with minimal direction from management 

• Exceptional problem-solving abilities with a methodical approach to troubleshooting complex issues 

• Ability to thrive in ambiguous situations, quickly researching and mastering new technologies as needed 

• Superior prioritization skills with ability to manage multiple concurrent projects effectively 

• Meticulous attention to detail with ability to create clear, comprehensive documentation and administrative guides 

Preferred Qualifications: 

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience) 

• Professional certifications in Atlassian, Okta, or Microsoft technologies 

• Experience in regulated industries (financial services, fintech) 

• Familiarity with compliance frameworks (ISO, SOC, PCI-DSS) 

Benefits

Salary Range for California Residents Only: $115,800.00 to $156,340.00

Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Blackhawk Network offers benefits including 401k with employer match, medical, dental, vision, 12 paid holidays throughout the year 2025, sick pay accrual according to state law, parental leave, life insurance, disability insurance, accident and illness insurance, health and dependent care flexible spending accounts, wellness benefits, and flexible time off for all full-time employees. 

EEO Statement

Blackhawk Network provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  Blackhawk Network believes that diversity leads to strength. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Blackhawk Network encourages applicants with previous criminal records to apply to all positions and, pursuant to the San Francisco and Los Angeles Fair Chance Acts (and other “Fair Chance” laws), Blackhawk Network will consider for employment qualified applicants with arrest and conviction records.  For Philadelphia applicants or jobs, please see a copy of Philadelphia’s ordinance on this topic by clicking this link: https://codelibrary.amlegal.com/codes/philadelphia/latest/philadelphia_pa/0-0-0-280104.