Senior Director of Product Design, Software-Payables, Accountants and Receivables

As the Senior Director of Product Design for Software Payables (AP), Accountants (AC), and Receivables (AR), you will be a critical leader shaping the design vision across BILL’s most strategically important offerings. These products are among the most essential in our ecosystem—representing the core of how businesses manage money and how accountants support them. While your focus will be on AP, AR, and AC, you’ll do so as part of the broader BILL Design organization, collaborating closely with peers leading other areas to ensure our software delivers a cohesive, modern, and unified experience.

You’ll be accountable for creating frameworks and systems that scale design excellence, mentoring the next generation of design leaders, and fostering a culture of curiosity, collaboration, and creativity that reflects BILL’s values of being Humble, Authentic, Passionate, Accountable, and Fun.

Responsibilities

Design Strategy & Vision

• Develop and communicate a compelling design vision for AP, AR, and AC, aligning with BILL’s company goals and the broader design ecosystem.
• Establish frameworks that ensure design efforts are strategically aligned with business outcomes and customer needs.
• Influence executive stakeholders with clarity and conviction, helping shape roadmaps and priorities.

Team Leadership & Management

• Lead, mentor, and inspire a multi-layered team of product designers, content designers, and managers.
• Grow future leaders by setting clear expectations, coaching on impact, and modeling BILL’s leadership values.
• Foster an inclusive and high-performing design culture where creativity, rigor, and accountability thrive.
• Hire exceptional talent that raises the bar on design quality and strengthens our culture.

Product Design Execution

• Contribute to and uphold high standards for design excellence across BILL’s software ecosystem.
• Drive a data-informed, hypothesis-driven design process, leveraging analytics, funnel insights, and user research.
• Champion the customer’s voice to ensure designs balance usability, accessibility, and aesthetic craft.

Cross-Functional Collaboration

• Partner with product and engineering leaders across AP, AR, and AC, while aligning with the broader BILL Design team to ensure adoption of a unified design vision.
• Serve as a thought leader in executive forums, ensuring design has a seat at the table in key strategic decisions.
• Facilitate alignment across functions to reduce churn, increase efficiency, and create cohesive user journeys.

Design Systems & Standards

• Contribute to the evolution of BILL’s design system as a critical constituent and thought partner, helping to ensure it accelerates quality, speed, and consistency across product lines.
• Partner with engineering and product to embed standards deeply into delivery pipelines.

User Research & Insights

• Collaborate with research and data science teams to establish frameworks that tie insights to action.
• Define and track value-based metrics that measure customer impact and guide iteration for your area.
• Advocate for experimentation and learning to ensure design solutions address evolving customer needs.

We'd love to chat if you have:

• 15+ years of product design experience, with 8+ years managing design organizations (including multi-layered leadership).
• 5+ years working on complex products for SMBs, ideally in financial software, payments, or adjacent industries.
• Demonstrated success leading at scale: setting vision, establishing frameworks, and driving measurable outcomes.
• Portfolio that highlights not only design craft, but also strategic influence and business impact.
• Passion for building great products that solve meaningful customer problems.
• Growth mindset, curiosity, and ability to balance data-driven rigor with bold creativity.
• Skilled in cross-functional leadership, with the ability to navigate ambiguity and drive alignment at the executive level.
• Experience with design systems, customer lifecycle (sales/support), and platform-oriented design is a strong plus.
• Exceptional written, verbal, and visual communication skills.

Although we’d be excited if you have the above experience, it’s definitely not a show-stopper. If you are excited about this role but not sure if you meet all of the criteria, please still apply as we’d love to hear from you!