Account Manager

We’re looking for an Account Manager to join our remote, worker-owned agency that develops brands, campaigns, plans, and workshops for nonprofits. Account Managers at Big Duck keep projects moving, build strong relationships with clients, and help nonprofits communicate with clarity and impact. If you’re someone who can keep the details organized while also rolling with the twists and turns of complex projects, you’ll feel right at home here.

What does the Account Manager do?
Here’s a snapshot of what this role looks like day to day:

• Lead client projects from kickoff to close, serving as the main point of contact and making sure everyone’s aligned along the way.
• Manage communication with clarity, keep schedules realistic, and help clients feel supported and heard.
• Facilitate meetings that are organized, focused, and inclusive, and help the team plan and coordinate next steps.
• Keep projects humming on the back end — setting up Asana boards, tracking budgets, progress, and timelines, maintaining documentation, and ensuring files and notes are easy for everyone to access.
• Handle the nuts and bolts of project logistics, from scheduling to deliverable tracking, making sure deadlines and details don’t slip through the cracks.
• Build strong client relationships that set the stage for ongoing partnerships.
• Navigate the gray areas that come with project work — knowing when to hold the line on process, when to adapt, and how to keep things moving even when scopes, timelines, or dynamics shift.
• Tackle challenges with creativity and care, naming tensions when they arise and helping teams move forward productively.

Core expectations

Like all staff at Big Duck, our Account Managers are expected to:

• Manage a large volume of detailed tasks and deadlines independently, with care and accuracy.
• Communicate clearly and respectfully across channels, and collaborate well in a fully remote environment.
• Give and receive feedback openly and with respect.
• Use and learn digital tools (Asana, Slack, Harvest, Google Workspace, Zoom, etc.) with confidence.
• Actively integrate and advocate for antiracist and equity practices in day-to-day work.
• Participate in our cooperative’s internal initiatives beyond role-specific responsibilities — from committees to company-wide goals.
• Contribute to the health of our cooperative by honoring policies, supporting decisions, and showing enthusiasm for shared ownership.

The Account Manager is part of the Account Management team, reports to the Director of Accounts, and collaborates closely with strategists, creatives, and internal teams across Big Duck.

About Big Duck

Big Duck is a fully remote, worker-owned cooperative dedicated to helping nonprofits build strong brands and campaigns, create effective communications plans, and offer trainings to deepen skills. Our team is composed of thoughtful, creative individuals, all passionate about supporting clients in making meaningful change in their communities. As a values-driven, democratically-run business, we’re committed to centering diversity, equity, inclusion, and antiracism in our work with both our team and our clients.

100% worker-owned

As a worker-owned cooperative, Big Duck empowers employees to have a direct say in how the business is run and to share equally in company profits, regardless of role, seniority, or tenure. We’re proud to be part of a global cooperative movement that champions equitable, inclusive business structures and practices.

The Account Manager is a full-time, fully remote position with no physical office locations. We’re seeking someone with 3–5 years of experience in project or account management, ideally in an agency or similar setting.

You’ll be a strong candidate if you have…

• Experience managing multiple projects and stakeholder relationships at once (agency experience is a strong plus).
• Strong project management and facilitation skills — from timelines and budgets to resourcing, logistics, and documentation.
• Familiarity with or demonstrated interest in nonprofit communications, branding, marketing, or fundraising.
• Excellent written and verbal communication.
• Ability to balance client needs with organizational goals.
• Comfort with digital collaboration tools (Asana, Slack, Harvest, Google Workspace, Zoom).
• A collaborative approach and interest in cooperative business models.
• Residency and authorization to work in the continental United States at the time of hire, as well as access to a strong internet connection.

Working conditions

Big Duck is a fully remote workplace. Each of us is responsible for setting up and maintaining a home office (or another quiet, secure space) that helps us do our best work. To make that easier, we provide financial support for furnishing and equipping your workspace (see the compensation section for details).

We work across multiple time zones and support flexibility in how people shape their days. While full-time Ducks generally set their own schedules, we do ask that everyone be available during our core hours of 12–4pm ET, Monday through Friday so we can connect as a team and with our clients. Occasionally, a client meeting, team session, or other engagement may land outside those hours in the evenings or on a weekend.

This role also includes some required travel. Our staff participate in at least one in-person retreat each year, and there may be occasional travel for client projects as well.

To be successful in this role, you’ll need to be able to:

• Use a computer throughout the workday and move comfortably across multiple programs and formats.
• Communicate clearly and effectively, both in real-time conversations and asynchronously.
• Join and participate on camera in virtual meetings — sometimes for a few hours at a stretch.

The Account Manager is a full-time, 40-hour, salaried exempt position with a salary range of $62,500 – $70,000. In an effort to make staff salaries equitable within the cooperative, the salary range is non-negotiable and based on pre-established salary tiers. 

Benefits for full-time employees include: 

• Paid time off: 20 days of PTO each year, plus 10 paid holidays.
• Pond Days: A once-most-months office closure, separate from holidays, to give our team regular space to rest and recharge.
• Seasonal office closures: Our virtual offices close from Christmas through New Year’s and for one day around the 4th of July.
• Flexibility: We support flexibility in the workday, encouraging team members to shape schedules in ways that balance client needs, collaboration, and personal well-being.
• Health insurance: Subsidized Aetna health plans, covering the full cost of individual enrollment in a high-quality, zero-deductible plan, with additional subsidies available for partners, dependents, and families.
• 401(k) plan: An employer-matched plan through Empower 401(k), with up to 4% of your salary matched based on your contributions.
• Dental & vision: Partially-subsidized dental and vision coverage.
• Supplemental insurance: Access to life, short-term disability, and long-term disability insurance.
• Health & flexible savings accounts: Optional HSAs and FSAs for pre-tax savings.
• Additional health resources: Access to services like a free membership with One Medical and a free healthcare advocacy program, Health Advocate, through our PEO, Justworks.
• Professional development & workspace stipends: Annual stipends for both learning and home office upgrades.

After your first year, you’ll be invited to become a worker-owner — participating in major company decisions, sharing equally in profits, and having the opportunity to vote for and serve on our Board of Directors. This model gives every Duck a meaningful voice in shaping our future.

Each new team member also receives an Apple computer and essential equipment (monitor, headset, keyboard, mouse upon request). You’ll also have an annual budget to personalize your home workspace, making sure you’ve got what you need to do your best work.

Process
We’re looking for the right candidate to join our team between late November and early December 2025. While this job will remain open until filled, we’ll be reviewing our first round of applications after October 6, 2025, and will start reaching out to selected candidates soon after. 

Our hiring process usually has 3–4 stages:

• First-round interview (40 minutes): A chance to meet two members of our team, share more about your interest in the role, and learn about our team and how we work.
• Deeper interview (90 minutes): A longer conversation focused on your skills, experiences, and how they align with the role. This stage usually includes team members you’d be working closely with.
• References & Co-director conversation: In the final stage, we’ll connect with 3–4 people you’ve worked with closely, and you’ll meet with one or both of our co-directors (along with the hiring manager) for a 30-minute conversation. This is a chance for you to ask any remaining questions and hear more about the cooperative’s priorities and direction.

We know our process can take some time — typically around 3 months from posting — because we try to be thoughtful and inclusive in how we hire. We understand that this timeline may not work for everyone and completely respect it if you need to make other decisions along the way.

Additional details:

• Timeline for decisions: We aim to make final decisions by late November, 2025, keeping all candidates updated throughout the process.
• What to expect: Throughout the interview process, you’ll have the chance to ask questions, explore our team culture, and gain a deeper understanding of our day-to-day work. You’ll also meet several team members, giving you a sense of the people and perspectives that make up our team.

A note about applying

We receive a high volume of applications and are genuinely grateful for your interest in joining our team. While we’re unable to respond to every applicant individually, please know that each application is reviewed and thoughtfully considered by members of our team. If your experience aligns with what we’re looking for, we’ll reach out to you directly. Thank you for taking the time to apply, we truly appreciate it.

To help us maintain an equitable and consistent hiring process, we ask that you refrain from contacting our team directly through LinkedIn, email, or other channels. All applications should go through the process outlined here so that every candidate is considered on equal footing.

Decided not to apply? If, after reviewing this job description, you have decided not to apply, we’d appreciate your feedback. Please let us know why by completing this form: https://forms.gle/uusmbr7ZGTRCQ1xm8

Equal Opportunity Statement

If your experience doesn’t exactly match the qualifications listed, but you believe you’d thrive in this role, we’d love to hear from you. Please apply and tell us why you’re the right person for the job.

We strongly encourage individuals from historically marginalized communities to apply—including Black and Indigenous people, people of color, immigrants, women, LGBTQIA+ individuals, people with disabilities, neurodiverse individuals, and those who have been system-impacted.

Big Duck is an equal opportunity employer that values a diverse workforce and inclusive culture. We welcome applications from all qualified individuals regardless of race, color, religion, gender, sexual orientation, age, national origin, marital status, disability, and veteran status. We are not offering US visa sponsorship at this time.

E-Verify Compliance: Big Duck participates in the E-Verify program to verify the employment eligibility of all new hires. For more information about E-Verify, please visit the E-Verify website.