Customer Engagement and Salesforce Product Owner

Company Details

Company URL:                    www.berkleyenvironmental.com     

W. R. Berkley Corporation, founded in 1967, is one of the nation’s premier commercial lines property casualty insurance providers. Founded in 2004, Berkley Environmental has underwriting and account executive units in seven regions. Berkley Environmental offers an array of coverages for virtually all classes traditionally known to have environmental liability exposures on both an admitted and non-admitted basis. We provide a comprehensive portfolio of commercial property casualty insurance, automobile liability and workers’ compensation, along with claim services, providing expertise to meet the unique business needs of our customers.

Responsibilities

As a Product Owner of Salesforce, you will be responsible for prioritizing and managing requests, updating job aids, overseeing change management processes, and leveraging your business analyst skills to ensure the Salesforce platform meets the needs of our organization. You will work closely with stakeholders, development teams, and other departments to deliver high-quality solutions that enhance our business operations.

• Customer Engagement:

• Act as the primary point of contact for Salesforce-related inquiries and issues.

• Engage with colleagues to understand their needs and gather feedback.

• Ensure satisfaction by delivering solutions that meet their requirements.

• Salesforce Product Ownership:

• Prioritize and manage the product backlog, ensuring alignment with business goals.

• Collaborate with technology teams to deliver high-quality features and enhancements.

• Prioritization of Requests:

• Gather and prioritize requests from multiple stakeholders.

• Evaluate and rank requests based on business value, urgency, and feasibility.

• Maintain a well-organized product backlog and ensure alignment with business goals.

• Job Aid Updates:

• Develop and update job aids, user guides, and training materials.

• Ensure all documentation is accurate, up-to-date, and easily accessible.

• Provide training and support to users as needed.

• Change Management:

• Lead change management initiatives related to Salesforce enhancements and updates.

• Communicate changes effectively to all stakeholders.

• Monitor and assess the impact of changes on business processes and user adoption.

• Business Analyst Abilities:

• Conduct thorough business analysis to understand requirements and identify solutions.

• Collaborate with stakeholders to gather and document detailed requirements.

Qualifications

• Minimum 5 years of experience in project management, implementation, and strategic planning related to the insurance industry
• Proven experience as a Product Owner, Business Analyst, or similar role.
• Strong knowledge of Salesforce platform and its capabilities.
• Excellent communication, organizational, and problem-solving skills.
• Ability to work collaboratively with cross-functional teams.
• Experience in the insurance industry is a plus.

• Bachelor's degree in Business, Information Technology, or a related field.

• The Company is an equal employment opportunity employer. 

Sponsorship Details